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January 2024 by Rob Smith
Don’t ever by a metro pcs phone they will steal your phone and your money worst company ever
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September 2023 by David Gregor
Too busy to get helped. Only one person working. Terrible .
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May 2023 by Aaron Mota
Billy was amazing 5/5 great customer service
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March 2023 by freddy burgos
Horrible customer service he was using his personal phone he do you want to help
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September 2022 by Miguel Cordova
Came here on 8/31/22 was offered a great deal for home wifi to be added to my account. Ray made it sound excellent. Stated it is nothing like a hot spot. That I can game abs work remote from home without issues. Well of course it was to good to be true. According to customer service agent, they added 100gb wifi and that was it. No Unlimited and once the 100gb were up no internet at all. 2 days of work I have missed. I called on 9/7 at 10am and was told nothing until 7pm that customer service can't do anything. It has to be at the store. Drove the store that online hours said 8pm but was closed by 7pm. Came this morning at 10am to get my full refund since it was sold under false pretenses. Well Ray isn't responding so the clerk can't do anything. So here I am still waiting after a full 24 hours. Apparently now the owner has to reach our to someone else to get me my refund. I have been with Metro for years and for the 1st time I am now considering changing carriers. I hope this gets resolved asap as I have now missed 2 days of work and I doubt anyone will be compensating me for it. Once I get a resolution I will update my post.
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September 2022 by Tina M
I rushed into this store on my lunch break. Purchased a $250-$300 phone on a Thursday. By Saturday my phone service was suspended for a payment of $21. some cents. Couldn't access my account as I allowed the guy to changed my pin he changed it but I couldn't access it. Luckily I accessed my account by my word code I set. This guy tried to open another phone line on my account. I knew I didn't owe anything as I paid my phone bill the week prior. Of course customer service claimed to have fixed it. By Monday the phone was once again suspended. Few days later someone tried to purchase $216 worth of food on door dash which I do not use. Had to get a new card, file a claim with bank. DO NOT TRUST THIS STORE, THE GUY WAS HISPANIC WITH CORNROLL BRAIDS, shady, shady.
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April 2022 by JF Q
Friendly staff, they didn't have what I was looking for but the called different stores and got it for me, I paid right at he store and it got delivered ?
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December 2021 by Kathryn Meggs
Says hours were updated 4 days ago…..apparently that is incorrect as I just drive to TWO locations that close at 7 o’clock!!!! Get with it and fix this so that people like ME don’t waste their time!!!!
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December 2021 by Jenny Arroyo
Jonathan did an awesome job! He helped me find a phone in my budget !
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July 2021 by Luz Cueto
Great customer service from Alejandro!
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January 2021 by Paul Cisneros
Stopped by this metro by t-mobile location because of the highly rated reviews. Stopped in and spoke to a nice young man named Alejandro, who is the manager of the establishment. He helped me with getting into a new device and walked me through all the promotions, prices, plans and even which accessories to get for my new phone. Thank you for taking care of me and taking the time to explain everything. 100% satisfied with the service.
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January 2021 by Heather Morin
Alejandro is by far the best customer service in the Phoenix. Helpful , knowledgeable an I have a very hard time understanding all the new technology. He takes the extra time to explain everything to me so I can understand it an my phone works. He does his job with heart ...I live way out of this area but the drive time is worth it because of his exceptional service!
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November 2020 by Lorna Ramos
This store is amazing. I recommend Alejandro because he explains everything so well. I recommend anyone coming here. Everything is cleaned and sanitized as well. They take care of you and they make sure you leave with no issues.
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November 2020 by Alondra Ramos
This store was amazing. Alejandro helped me very well and made everything very easy. I recommend him. Everything was clean and sanitized which is a plus with everything going on.
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November 2020 by ricardo beltran
Highly recommend this location, the employee who assisted me was Alejandro. He did a phenomenal job explaining the software updates and technological advancements on phones over the years. Also they have good deals. This is the only place I'd recommend if you wanted a phone!
