PetSmart is the world's largest pet supply retailer, providing a wide selection of products and services for various pets, including dogs, cats, birds, fish, and small animals. Customers appreciate the extensive variety of items, which often surpasses what local stores offer, although some have noted increasing prices, especially for dog food. The store layout can feel crowded with narrow aisles, but it is well-stocked with everything pet owners need. Customer service at PetSmart is frequently praised, with staff being described as friendly, knowledgeable, and helpful. For instance, a customer had a great experience while looking into training classes for their Schnauzer, receiving thorough information from an employee named Joe. The classes were deemed excellent, and customers look forward to more training opportunities. However, there have been some concerns regarding the health of fish sold in the store, with reports of purchased fish dying shortly after being brought home. Despite this, the management's efforts to address issues and provide friendly assistance have been appreciated by customers. Overall, PetSmart remains a popular choice for pet owners, thanks to its variety of products and dedicated customer service.
I brought my dog in to work on some training and they happened to have a class at the same time. All of these employees were wonderful and didn’t mind that I was training him. The trainer who works on Saturday is super nice!!
October 2025
Found exactly what I was looking for! Store is well stocked for anything you and you Fur Baby may want ❤️.
October 2025
Stephanie did another fine job on our other baby, Renny. Wouldn't take my dogs anywhere else!
