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“After a horrible experience in purchasing a bedframe and a mattress online for our special needs Son, the bed came the wrong size. In trying to return it, they wanted me to take the mattress to UPS and they want to charge me for shipping it back. I was horrified we’ll take care of that later. My husband sent me to mattress firm in Lake Havasu City because he found a mattress that would be good for our son.
In the store in Lake Havasu City, I met Charles Bledsoe. He greeted me at the door, welcomed me into the store. It was so kind and pleasant and I listen he listened while II told him my horrible rant. He gets 100 points for that. He Asked me where I lived and I said the house that needed. The mattress was in Williams Arizona. He said we can deliver the mattress there. I was so excited!
I showed him the mattress ad that we had found online and I told him I wanted a full XL mattress for my son for the bedframe That I had already purchased and put together.
We talked about options whether or not a queen would be better vs full xl. We looked at them. We looked at In compared the sizes. We have evaluated all that together and had conversations About the size of the room and the purpose of the bed Ultimately decided on staying with the full XL mattress
We then proceeded to check out pillow top mattresses that were close to equivalent, the next step up and the next step down. Charles pulled out dropped down mattresses to try. I laid down on all of these different beds and I most certainly liked the most expensive one the best I have Haha But I had to keep in mind that this was just a weekend, house or holiday gathering home not the one we live in I decided that we would go with the one that was the ad.
Charles then proceeded to finalize the sale and gave me my delivery date.
Was very professional, he is very knowledgeable, he happily answered all of my questions, and made me feel really comfortable that I was buying the correct mattress for Johnny I will have to say that Charles is a great asset to your business. It was a pleasure and I will recommend your store. Thank you so much and thank you Charles Bledsoe. In the Lake Havasu City store ♥
Ellen Campbell”
“Thank you to Kevin and Andrew for the excellent delivery service. They were professional, courteous, and handled my couches with great care. Excellent customer service.”
“Kudos to Kevin at Sleep Genie in Lake Havasu for his old-fashioned exceptional service. He solved a problem with our articulating RV bed. He built our mattress with a hinge that solved the problem giving us a super comfortable mattress with a cooling mattress cover, and custom sheets at an extremely reasonable price. It is refreshing to see this kind of honesty and service. We highly recommend Sleep Genie!”
“From hello Dillan and Rob we're friendly,helpful,educated on the beds we were looking at,
No pushyness.reasonably priced.
Got our new Bed today,cannot wait to sleep in it tonight.I saw bedroom set I like also...I'll be back.”
“We had an outstanding experience with BoxDrop Lake Havasu. Their team went above and beyond to help us order a new remote for our adjustable base, and we truly appreciated the time, effort, and care they put into making sure everything was handled correctly. It’s clear they value customer service and stand behind the products they offer, including adjustable bases and top mattress brands. If you’re looking for a mattress and furniture store in Lake Havasu City with friendly, professional service and real follow-through, we highly recommend BoxDrop Lake Havasu.”
“Had a few warranty issues and Tim took care of them with urgency and expertise. Top notch business. All my patio furniture will continue to come from Patio Paradise!”
“Jose, the store manager at Rent-A-Center, delivered exceptional customer service. He was courteous, efficient, and very attentive to my needs. This level of professionalism makes a big difference. Thank you, Jose!”
“The recliner is perfect and the gentleman assembled it, explained it, and it couldn't have been any better! I am very happy with my chair and Ashley's service. Thanks, again.😊”
“Way cool place!!! Like a treasure in the dessert!!!! He even cut us a deal!!! Fun place full of great finds!!! Glad I don't live here cause I'd go broke! Lol I want everything in there!!! So cool!!! Worth stopping at!!!”
“Power definite must need to get Aaron's furniture so amazingly let your rent to own. Go in and talk to one of the twins I forgot what it's name is but he's got a twin brother who's the cook and that guy is amazing”
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“Dillon at Mills Brothers was so knowledgeable and easy to work with and Bruce and Vincent, the delivery drivers, were super nice. We walked in, picked the bed we wanted and it was delivered in under 2 hours! Excellent small town service at a fair price. Thanks Mills Brothers!”