The Ritz-Carlton, Dove Mountain is a beautiful and tranquil resort set within spectacular natural surroundings near Tucson. The location is remote and relaxing, offering amazing views and an evening night sky that can't be beat. The property provides many activities with a focus on golf. Guests describe the hotel as amazing, with very nice, clean, and well-cared-for rooms.
The service and staff are frequently highlighted as wonderful, top tier, and going above and beyond, with many examples of exceptional care and attention to customers. The on-site food and drinks are consistently praised as amazing, absolutely amazing, and wonderful, particularly at Core Kitchen. The pools and poolside drinks are also loved by guests.
However, some aspects of the experience were noted as surprising or not in line with expected luxury standards. The property does not offer a club level. Some guests expected more readily available amenities, such as trail maps instead of a referral to a third-party app, given the resort fee. A few minor feedback points included the lack of rinse-off showers at the pool area, certain restroom amenities, and clearer signage for guest parking. The resort is also noted as being really far from the airport.
Despite these points, many guests report an unbelievable hospitality experience, stating the service is the best they have ever had, making the stay worth every single cent and ensuring they will return.
