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February 2024 by Kathryn Grabill
Pretty sure Kaleena there is the only person who doesn't know that "Katie" is the most common nickname for "Kathryn" absolutely ridiculous.
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December 2023 by Marie McKinley
The bank teller was extremely rude to my husband... she just got back from break and you could tell she was mad she was there. She decided she wouldnt cash my husbands check that had both our names on it, seperated by a cama. By law, they are ALLOWED to cash those kinds of checks with ONE party present, but are not required to. She then told him its also because he doesnt have an account with them, not just because the check has multiple names. He said she looked irritated that he corrected her about which ones she could cash with just one person present... The WHITE man right before him got a whole different treatement. His check was cashed and he CLEARLY STATED HE DIDNT HAVE AN ACCOUNT WITH THEM. My husband went there because the check WAS WRITTEN BY BANK OF AMAERICA. It is my understanding, as a former banker, that ANYONE with a check written by the bank they are cashing it at is able to cash the check, regardless of where they hold a bank account. It literally is a Bank of America check.I can see why this location has two stars, and we will definitely NEVER open an account with them. We only came here instead of Wells Fargo so that we didnt have to wait for them to release the hold over the holiday weekend.The woman lacked basic people skills and probably needs additional training.
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November 2023 by Leland B
Never heard the term "bank hours." There's only one bank of America in Maricopa so we can't just go to another location that has regular hours. Everyone knows that banks close at 5pm. If bank of America is doing so poorly financially that they cant even keep their doors open during business hours maybe I should trust my money to another financial institution that can. Chase is right down the street.
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September 2023 by Ms Hop
Today visit was pleasant. I was greeted with a smile by the representative and offered bottled water. The representative who helped me with my account was knowledgeable and took time to answer all my questions. I've been a customer of BOA, and we've had some ups and downs. However, this newer staff customer service seems to be a huge improvement.
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April 2023 by Austin Briscoe
You could grow a beard or read a book waiting to be helped inside this branch. Under staffed always and when there is an extra person they just stand back looking at you in line not being helped. Take a minute before you go in and get your mind set that you're going to be a while.
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February 2023 by Maleni Dominguez
was told by a teller that I would get partial payments from a check I deposited last week plus be charged a FEE of 225 dollars. I called to clarify customer service and they told me it was impossible to get partial payments from them!!!!! Aswell with the fee they never charge to deposit a check!!! Male teller from this branch gave me false information!!!!!! Should be fired. I have summited a complaint towards this person. Thursday the 26th of this month at around 4pm the only male teller there!!!! That day. Please do something about this!!!!
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January 2023 by Maleni Jaxaira D.
was told by a teller that I would get partial payments from a check I deposited last week plus be charged a FEE of 225 dollars. I called to clarify customer service and they told me it was impossible to get partial payments from them!!!!! Aswell with the fee they never charge to deposit a check!!! Male teller from this branch gave me false information!!!!!! Should be fired. I have summited a complaint towards this person. Thursday the 26th of this month at around 4pm the only male teller there!!!!
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January 2023 by Sheri Jaymes
Very nice employees..Christian is awesome but they are terribly understaffed...1 teller with about a dozen people in line on a Friday?
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October 2022 by k. w.
Never have I ever put a low score with Bank of America in Maricopa but I was told that once I deposit a check no matter how large it is I can take out some of the money and now I'm saying that I can't take anything out until the 15th and I have bills due and I have groceries I need to pick up and I have no money until I either get paid on the 14th or the next day until the check clears on the 15th and there's no way the bank will make any allowances so I'm pretty disappointed and B of A Maricopa
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August 2022 by Star Reff
Bank is always temporarily closed with no date as to when it will reopen. There is always only 1 teller working.
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July 2022 by Ma'at Amun Ra
Went in today for simple transaction. Just needed to make a deposit. The teller that assisted me was named Karen. She was very rude from beginning making condesending comments that were very unethical , unprofessional, and unnecessary for the duties needed at the point and time. Upon leaving she said have a nice day, then said "Im never workomg with her again". As a business account holder of multiple accounts these monday transactions are pretty routine and over all the years I have never had any issues. Drive to phoenix or ahwahtukee, done with this branch.
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July 2022 by The Hood Witch
Went in today around 2:00. Woman name Karen was very nasty and was obviously not interested in customer care or needs. I do not recommend this branch to anyone.
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July 2022 by Amber Fillmore
Bad Service , Loved coming here but now its a dread. Atms never work, never enough tellers, Funky attitudes and terrible staff. Bank of America please do something about this branch. Will be contacting regional Manager.
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June 2022 by P Burton
The Maricopa branch has been closed the past two days!.... absolutely crazzzyyy. Complete inconvenience. Drive thru has no receipt paper and cannot process certain transActions
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March 2022 by billywardtv
This Bank of America location is staffed by very kind, knowledgeable, and gracious employees who do their best to take care of a customer base that is oftentimes impatient, rude, and ill informed. Any staffing shortage issues there are a direct result of BoA's corporate greed, and not the fault of the employees who are trying to do their best on a daily basis. All of my interactions at this branch have been polite and professional, and while I may have caught up on some emails while waiting in line, I've certainly waited in longer lines at banks before. I will continue to happily do business at this branch!
