Cell Phone Stores in Maricopa, AZ

“Kyle was so dope. Walked in about fiber internet services in my area in Gilbert Az, The process and experience was great. He answered all my questions and concerns. This store was great. Awesome service here. Thank you Kyle.”

“I’m currently in the process of moving to Arizona. I called this store to get some info on the services they provide and an excellent employee named Austin helped me out with everything I needed help with. His customer service skills were the best I’ve ever heard!!! Would 100% recommend Austin to anyone looking for a new phone or service. Thank you again Austin!”

“Here is our T-Mobile frustrating scenario:
We switched carriers from Verizon to T-Mobile on 6/15/24 at the Maricopa, AZ store. We spoke with Luis who was the sales rep and he advised us that T-Mobile would pay off the balance of our existing phones with Verizon. We trusted we got the correct information gave them our old phones and purchased new Samsung phones. One week later we get a call from T-Mobile stating that we did not qualify for the trade in for our Verizon phones as Verizon was exempt from this promotion. Therefore, we no longer had access to our old phones and now owed $684 to Verizon to pay off our contract to them.
We then went back to the Maricopa, Az T-Mobile store and instead of simply giving us $684 due to their error the manager, Daniel said he will credit our T-Mobile act $684 to be done by $100 per month starting in July through January with the remaining $84 to be credited in Feb. This was agreed upon. Here is where the ridiculous problems begin.
Between July and November, the credit did not get done unless we called at the beginning of every month even though we were told this is not necessary, they had us on a “list” to have them automatically credit us. The credit was done July, Sept, and October and for Aug and Nov we ended up having the full bill withdrawn from our checking account. We have repeatedly been assured by Manager, Daniel, Assistant Manager Leslie, and customer service manager (at least that is what we were told) Mercedes that this has all been worked out and the credit of $100 would be applied for the agreed upon months but yet, here we are again in November paying the entire bill.
We are beyond frustrated and have filed complaints with the Better Business Bureau, T - Mobile Corporate, FCC , FTC and many social media outlets. This doesn’t seem like that tough of a problem for them. But having to contact them for the last 5 months just to do what they said they would do and them crediting too late and us still having it withdrawn from our bank account twice at $100 has led us to a hardship for 2 retirees on social security. -

Updated 11/13/2024 T-Mobile has resolved this issue for us by crediting the rest of our phone account they owed, after talking to Devin Mares - Sr. Specialist, Team CEO”

“We recently visited T-Mobile, and the experience was great. They put a screen protector on our phone for us—quick, fast, and friendly, all at no charge. Despite the store being busy, we were attended to promptly. The store was clean, and the staff was efficient. Overall, a very positive experience.”

“My Wife and I were very impressed by the warm welcome into the Store. The Manager CJ and our representative Sandy were amazing in getting us the best plan, the best devices and all the savings and benefits of switching from T-Mobile. We wish we had went to Verizon sooner.”