-
April 2024 by Ashley Lynn
Made a notary appointment. Everyone was so above and beyond kind and helpful especially Erik! Thank you!
-
January 2024 by Jeff Escobar
Customer Service sucks. Not impressed.
-
January 2024 by Eduardo Rosales
The atms here are never working!
-
December 2023 by Thomas Cooper
This branch is closed for good stapley and baseline is a good choice
-
December 2023 by Scott Drummond
I've been a customer for 16 years. Switching banks today, their customer service gotten horrible over the past 5 years. Hung in there as long as I could. Navy Federal, here I come!
-
September 2023 by Raiane More
Always when I come here. They have several computers desktop but with only one person helping the customersAlways a line to wait in this branch. They need to hire more help for the customers.
-
September 2023 by Amaris Israel
I’m still in shock and so mad at this branch for what happened.. I went to the atm to try to get cash out something simple right btw I have navy gcu but that doesn’t matter since I didn’t mind paying the fee, the moment I put my card in their atm the machine decided to malfunction and wouldn’t give me my card back! When I called to file a complaint about the atm nothing was resolved and they said my card will be shredded I have to get a whole new card because of their trashy atm machine doesn’t work! Don’t come to this branch absolutely trash
-
September 2023 by Joni Leiding
Usually 1 teller on Saturdays. I do not get to bank during week days. Expect to wait inline for at least 20 to 30 minutes on Saturdays. If other than usual banking call or check online if service is available and if an appointment is needed.
-
August 2023 by Cameron Longstreth
Worst customer service at this branch, the bank tellers have no idea what they're talking about. Had to get the branch manager and even then, the best she could do was pass me off to the phone number listed on the back of the debit card. No actual solutions to the issue that they created. I would give half a star if possible.
-
August 2023 by Farshad Ghanbarpour
Hi my name is farshad owner us star remodeling company , As Bussines owner I am very impressed, with customer service at this Location, I was pleasure to work with Negeen, outstanding customer service and very knowledgeable, she answered all my concern ans question about all my financial question, well done she is 100 % great valuableemployee, I will definitely recommend this Branch and this BOA team are thr best. I will go back to set up my Bussines account and move all my finicial to this bank,,,, over all best service ,,, Thank You ,,, best regard Farshad
-
June 2023 by Anthony C.
The ONLY REASON there is one star is because I can't leave zero. The manager there is a complete clown. This place is beyond a joke, multiple people there with the same issue back telling them and myself they couldn't cash a check with their logo on it. Mine was a legit payroll check they even called to verify and still got tuned down after 40 minutes waiting. The worst bank Period
-
June 2023 by Dakota Dilger
Quite possibly the worst Bank of America I’ve ever been to. The manager is horrible, rude and has no business being a manager. It’s like the Walmart of boa, slow, horrible customer service and unhelpful. This place deserves 0 stars. Will never be back. I highly recommend finding a different Bank of America
-
May 2023 by Dakota D.
Quite possibly the worst customer service I've ever seen. The manager is horrible, rude And will pressure you into getting a Bank of America account even when you've said no. If you plan on waiting for hours and dealing with terrible service, go ahead and come here. It's like the Walmart or McDonald's for Bank of America. Just absolutely bad. I travel to the one farther from my house, because this bank is so terrible. stay away. Zero stars
-
May 2023 by David V.
Seriously go to another Bank of America the reviews are right ! I waited almost an hour for them to tell me I couldn't get what I came in for. So much for customer service
-
April 2023 by Hannah Calcote
This location does not deserve the current rating as it stands presently. My experience was wonderful - and the best of any bank I've been to. They were running a little behind on their appointments (because that happens sometimes, no biggie). However, when I let the assistant manager, Tina, know that I had another appointment coming up that I needed to make, she was very accommodating and made sure that I was seen as soon as possible. She was refreshingly personable and I noticed how intentional she was with all the customers as they entered. Didn't feel like I was at an establishment that was just running on autopilot, but rather interacting with employees that take pride in what they do. The other manager, as well as the lady who helped me with my transaction, were both very accommodating and gracious, as well. I really appreciated it :)
