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February 2025 by Alex Marquez
The manager and his staff are very professional.
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January 2025 by Shelley
Terrible, don't stay here. It's definitely not worth the price! We checked in late, and they gave our room away. Instead of a room with 2 beds, they put us in a room with 1 bed. The mattress was thin and hard, and the pillows were small and flat. The room smelled ⁸bad, kind of like old cigarette smoke. The shower was gross. Stayed here because we had an early flight, and it was close to the airport. I will not stay here again!
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January 2025 by Skylord SD
Place is being remodeled and so there were only like ten other people in the whole place. The overnight staff (I believe her name is Mindie), is amazing. Very knowledgeable and courteous. I would come here again if I'm going to be in Mesa. Thanks for the great service!
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December 2024 by Lou Lou
Don't waste your money on this dump!
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December 2024 by Dustin Falldorf
Complete rip off, rooms are dirty and small and most the TVs don't work. If you try to ask someone to fix something in your room they will just ignore you
Rooms: Worst room I've ever stayed in and had to ask for sheets
Safety: Not safe a complete shit hole
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November 2024 by Audrey Morelos
Ari was awesome! Super helpful and accommodating! Excellent service! Clean comfortable room!
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September 2024 by Emma Nemm
Always enjoy this place ! Customers mind their own and staff is on point to accommodate our needs! The price is also fairly descent would recommend!
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August 2024 by Lisa FD Ramirez
Rooms are filthy. Carpet is disgusting. Questionable stains on comforter. The pool was green and unusable. Noticed they decided to drain it. My child was attending a clinic nearby, so I asked for a late check out. Just until noon. I was told I was all set. At 11:15, someone knocks on my door asking if I was going to check out. When I told him I was given a late check out, he said it’s $25 dollars an hour. I was told after noon it would be $25. Manager I spoke to wasn’t very empathetic. He just told me the front desk person was new. Could have used that as a teachable moment in customer service. Instead he chose to make excuses. Definitely won’t be staying again. The morning breakfast is abysmal. Definitely won’t be back.
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July 2024 by Mark Easley
Called the customer service to ask about my reservation. After he answered my question he hung up so fast I didn’t even get to verify anything. Probably shouldn’t take a customer service job if your customer service skills lack.
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July 2024 by Andrew Bolt
If it wasn't for the young girl behind the desk I would give this hotel 5 stars but she was very rude told us we couldn't check in till 3 when they had plenty open rooms will not be staying here again as long as Ari is working very unprofessional
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June 2024 by Sue Johnson
I have stayed here twice due to the proximity to the airport. This time was stressful to say the least. I called directly to the front desk to reserve a room so I could make sure they provided the service I needed. When I arrived I was told about the $100 charge. This had not been explained when I reserved the room. Then I told them I would need a ride to the airport at 4:30 am the next morning. I had specifically asked about this service when I reserved the room. I was told that they did not start their airport service until after 8:00 am. I told her I was told that service was 24 / 7. She got really testy about the request for a ride to the airport and said if it was going to be an issue they could call for a Lyft ride in the morning. I said it was an issue because I specifically stayed there because I could get a ride to the airport.
I was very leary about getting a ride in the morning so I reserved an Uber myself. I am glad I did because when I went to the desk in the morning there was no one there. As a matter of fact, no one was there for the 45 minutes I was there waiting for my ride. There was also a guest calling the desk the whole time I was there. The guest finally came to the desk to get some help with the guests in the room above them. When the staff finally showed up at the desk, he said he would call the room. He also asked me if he should call for a ride but it could take up to an hour for someone to get there. I told him not to bother.
The hotel is actually very nice but the hotel service leaves a lot to be desired. Also, the staff I dealt with was the manager and possibly one of the owners.
Be where of this place. I will not be staying here again
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June 2024 by Margaret Neathery
Not told about the $100 deposit for incidentals until I checked in. Beds were not comfortable at all unless you like extra firm mattress. TV remote did not work. Bathtub was very deep and was hard to get in and out of! The front desk clerk did try very hard to fix it and then offered to put us in a different room with a working TV, but since we needed to go to bed early due to early flight, we declined. She did offer to make us up a snack bag of breakfast items because we had to check out prior to breakfast being served. However, when I went to check out at 4 a.m., there was no one at the desk. I wanted to review my bill to make sure no additional charges were added. I could see our snack bags behind the counter. I waited 20 minutes for a desk clerk, I rang the bell twice and I even called the hotel with no answer. I had to leave without reviewing my bill and without our snack bags. Very disappointed! Also shuttle didn't run early enought to take us to the airport so we had to call Uber. Toilet paper is hung very low and behind toilet, hard to reach and then the whole roll pulled off the stand and rolled under the counter!
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May 2024 by Sean Hawksford
This was the worst hotel experience we’ve had in a long time, and I have pretty low standards. Stained carpets, holes in floors and walls, bugs, doors coming off hinges, green slime in the hot tub.
The staff did their best, but ownership is clearly neglecting the property. Steer clear.
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May 2024 by Cindy Cronk
The room was pretty clean and comfortable, and the hotel is very convenient to go shopping and restaurants and close to the mesa Airport. I would have given them a 5 star, but the shower was broken, and we couldn't take a shower. There was a very big tub to take a bath.
If you stay on the weekend, they have warm breakfast, with waffles, biscuits & gravy, eggs, sausage, instant oatmeal, 3 different cereals, bagle, toast, coffee, orange & apple juice. Also, staff was attentive to cleaning tables and counter where the food is.
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May 2024 by Sue Van Housen
Not associated with Best Western
Customer service could have been better
