This Legacy Inn & Suites location has closed

Hotels
Legacy Inn & Suites is a hotel currently undergoing remodeling, providing a mostly quiet atmosphere due to limited occupancy. Guests appreciate the attentive and courteous staff, with some noting exceptional service from a specific overnight staff member. The hotel is conveniently located near shopping, restaurants, and the Mesa Airport, making it an attractive option for travelers. However, reviews indicate several areas for improvement. Guests have expressed frustration with unclear communication regarding additional charges, such as a $100 deposit for incidentals, and issues with airport shuttle service, which does not operate 24/7 as some expected. The hotel has also faced complaints about uncomfortable beds, malfunctioning TV remotes, and cleanliness concerns, like unemptied trash and wrappers left in rooms. Despite these issues, many guests enjoyed the spacious rooms and praised the complimentary breakfast on weekends, which includes various hot and cold items. Some noted the staff's willingness to assist with problems, such as offering alternative room options and preparing snack bags for early checkouts. Overall, while Legacy Inn & Suites offers a convenient location and decent amenities, guests recommend caution due to service inconsistencies and the need for better communication.

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  1800 S Santan Village Pkwy, Gilbert, AZ 85295, USA Hotels

1. Mesa, Arizona