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August 2025 by landren jones
Jordan was very kind and knowledgeable! This big out tires location exceeded my expectations and I will be going there again!
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August 2025 by Wendy Killeen
Big O means OUTSTANDING to this gal whose AC was recharged - on a Saturday - and near closing time. Swift and friendly service from wonderful staff who made sure I cooled off with a bottle of water while I waited. Thanks, guys!
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August 2025 by Parker McClure
New manager Jordan down at my local big o. Really changing things around, great experience with great customer service. Highly recommend.
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August 2025 by Kyle Stancil
great, fast service!
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August 2025 by Turee Toro
I felt really appreciated from Big O staff at Power and Mckellips Jordan Orr was a great guy and he was a great person to get a total picture of what I needed and the value of my service and time was a great pleasure.
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August 2024 by Christine Durgin
I want to give a "Big O Thank You" to Big O Tires #004197 on E. McKellips in Mesa for making my experience smooth, clear, straightforward and will not hesitate to recommend this location to others. Making my oil change and tire rotation appointment online after closing time was easy receiving a quick response. The Mgr. Jamie has an awesome team of professional, knowledgeable, highly skilled hard-working mechanics and advisors who offer impeccable customer service, namely Dylan and Ashton. The ambiance here is inviting, comfortable, offers beverages, snacks as well as interacting with a customer friendly staff. I drove away in my happy vehicle.
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August 2024 by mike kraemer
Truly awful customer service here. Damaged the vehicle by using the wrong parts and then only offered a partial refund.never coming here again
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August 2024 by Jennifer Duncan
Tristin is great at his job! He was professional, kind, and thorough!
Thanks for your help today Tristin!
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August 2024 by Sessily Goodwin
Will never come here again, took my kia niro here to be serviced to make sure it was good to go for our road trip. Only had an oil change done. Got my vehicle back and the button on the driver door was missing. Definitely didn't give it to them that way. This was on the 12th, after them saying they'll order the part, and back and forth the part came and it was the wrong one. Then they had to order a whole new door handle, just for them to try and charge us for the part, saying they wont charge for labor. Said no foul play was done, it's wear and tear. Absolutely ridiculous, yall can stick that door handle where the sub doesn't shine.
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July 2024 by JR Timothy
Awkward silence, lack of acknowledgement and zero direction/communication.
The whole experience was uncomfortable, it gets 2 stars because the traveling manager gave me a ride home and picked me up. I knew it was gonna take a long time which is why I got there at 820am. The assistant manager was grouchy and in a lousy mood. I told him I have slow leaks in my back 2 tires. He said he'd get to it by 2pm, which was fine. What happened next is the reason I hated this experience. I set my keys down and stood there in silence as he didn't make any eye contact or sound. I stood in silence waiting for him to confirm that was all he needed and he'll get to it when he can.
Y'all I stood there for 111 seconds in complete silence while he typed on his computer. I only know it was 111 because as I stood there quietly I thought to myself "man it's been a long time, does he need anything else from me?" Then I started counting in my head. He finally looked at me and asked if I had been there before. I said no and then provided my pertinent details. He took my keys and that was it, no verbal or physical cue of "we're done please wait patiently".
He looked at the person behind me in line and I got the hint that we were done. The person behind me was confused too. I awkwardly slid away from the desk and sat in the front lobby. (Not the lounge they have designed for customers who wait, I didn't learn about that till I got my car at 330pm.)
Over the next 3 and half hours, I watched this dude complain about employees, brusquely tell people their car will take hours to look at. It felt like he was trying to scare customers after awhile. Then inheard a mechanic come in and mention something about my car and leave. I had sat there quietly working in the lobby from my phone in eyesight of the assistant manager and I gave him a chance to update me on my vehicle, but after another 5ish minutes of silence I asked him if what the mechanic said was about my vehicle. He then proceeded to tell me they patched one tire but they need to replace the other one.
This was the theme of the entire day. He didn't give me tire options and made it seem like there was only one type of tire I could get so I agreed and then sat down silently. I searched online and found that multiple tire models work for my vehicle and I brought it up and asked if there were other options. Lo and behold THERE WERE!
I got a ride home then picked up and returned. I was told my vehicle was done and all I needed to do was pay. I walk in the front doors that same assistant manager is there at his computer in silence with no other customers around typing on his computer and wandering the lobby and the garage looking for something. I assumed it was my cars paperwork and keys, it wasn't. I stood in the lobby at the center desk waiting to pay for 5 minutes before I gave up and sat down in a chair in the lobby. The manager who gave me a ride saw me still waiting and went to look for the guy, he saw the guy and said he's on his way back, then the manager left. I still sat there in silence for another 5 minutes. Then the manager handed me his business card and the assistant managers business card and said, "Thanks for coming in, we'd appreciate a 5 star review". Nope. I've performed comedy for special needs children and at my shows they were more verbally responsive than this place. At this point I only wanted this uncomfortable experience to be over. I was finally called up to pay and I paid and left.
Just because a place is close to you doesn't mean it's convenient.
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July 2024 by James
The shop on McKellips and Power is by far the worst I have ever done business with. They don’t finish things when they say they will. They have replaced warrantied tires with lesser quality tires. And often they won’t answer the phone. I do not recommend using this branch of Big O Tires. Go to another location and save yourself a lot of headaches.
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July 2024 by chris carnahan
If I could give 0 stars I would. Scammed me for 250$ to rotate my oversized tires and not one fingerprint on my dusty rims. 5 hours later and no call to tell me my truck is ready. They never rotated my tires and charged me. I'll be back for my refund after the holiday.
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July 2024 by Lee Pennock
I had nothing but problems and poor service from this location. Unfortunately I have had to have service done here several time due to warranty ragulations and each time it has been the same.
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July 2024 by Alan Maddock
ZERO stars. I got a quote to repair my AC. They said replace everything. They wanted $2200. I took it to New Dimensions. They said charge system and replace air filters. They wanted $240. Guess who I chose?
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July 2024 by Victoria Heath
We had appointment at 11:00 am decided to do lunch next door to kill time. After 1 hour figured it would be done since we had appointment. . Gentleman that checked us in was very rude. We got back and asked the young man Dillon and he got our truck right in. 2 hrs and 45 min later it was done. Jamie gave us a deal for waiting so long. Best part of big o is Jamie, Dillon and the popcorn.
