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December 2023 by Jacob Baird
Don't set appointments with them they'll cancel and not tell you about it. Good thing I checked my email before heading over otherwise I would've gotten there and not been able to have my alignment done. Thanks for the call guys! Couldn't imagine why you guys have 2 stars on yelp
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December 2023 by Jacob Schlager
I was told I could bring my car in at 10:30am for an alignment. They said it would be done between 2-3. We had plans, so at 3:30 I called to check the status. They said my car was next and they would call me when it was done. At 5:30pm, we drove by and saw my car parked in the same spot I parked it in. They still hadn’t touched my car and they were about ready to close- so I don’t know if they were even going to call me and let me know they weren’t going to get to it or not. I asked for my keys and he went and got them and handed them to me without saying anything. This location will never get my business again.
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December 2023 by Robert Welsh (G5 Mobile Auto Spa)
I told my wife to book an oil and diffrential fluid change since I was busy and usually do this on my own. Unfortunately, she scheduled with this Big O Tire. They ended up charging her 191.00 for only one differential and didn't do the front. Her car is an all wheel drive with two differentials, so doing just one is a joke. The dealership, which is historically known to charge the most, quoted me 221.56 out the door. The guy mentioned it would have been 190 each, so I called another big o in front of him, which said it would be 260 total for both diffs. To top it all off, they broke her driver side door arm rest and won't fess up to it. I would steer very clear of this place. I was trying to save myself my time by not doing this myself. What I got was more time wasted and ripped off.
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December 2023 by Tam Guentzel
Made an appointment and they ran late so we waited an extra hour. The manager did the right thing and gave us the oil change for free. They are a good store and appreciate the customer service
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December 2023 by Cat Swetel
They changed the front breaks on my truck. I noticed a rubbing sound and vibration from the front passenger side. I take the truck back. They keep it for TWO DAYS, tell me it’s fixed. Next day: still making the sound, and now it’s worse! Every person I spoke to had a different story. ??
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December 2023 by Dave Keilholtz
I went to have a tire repaired at9 am. I went next door for Breakfast expecting the tire to be repaired when I finished Breakfast not. I walked to home depot walked around the store. Not repaired. After 5 hours they said the tire couldn't be repaired. I left in a huff and drove 20 minutes to Gunnels tire. They immediately took the car in and repaired the tire in 40 minutes at no charge. 5 stars for Gunnels gig finger for big zero
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October 2023 by Michal Montez
CAMERON the real M.V.PLiterally took the time to explain to me what was going on with my car! Also super helpful by answering all my questions and helping me figure out a plan!!! Ive honestly never had this good of an experience at i BIG O like EVER!! Killin it ?
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September 2023 by Emily Graf
I had a 9 AM appointment for a full synthetic oil change will the plan to wait inside. I showed up at 9 AM and checked in… after waiting patiently, reading a book, in the lobby until 10:30, I realized they had not even touched my car yet… I went up to ask if they were going to be working on my car soon, and they said they wouldn’t even be starting on my car for at least another hour… Firstly, I’ve NEVER had a 9 AM oil change not be completed within 1-1.5 hours (usually much, much quicker). Secondly, it would have been much more kind and professional to say something like “we won’t start working on your car until after 11:30” when an appointment is scheduled for 9 AM with the intent to WAIT for my car. All of that aside, the part that bugged me the most is that a guy came in a few minutes after me WITHOUT an appointment and he seemed chummy with the crew and THAT guy was promised a full synthetic oil change in under an hour ? So… apparently friends of the crew take priority over appointments. I have a vet appointment at 11 so I had to request my keys be returned, but I won’t be bringing my business back here… and I’ll be letting all my friends in the area know about my experience as well. I’m so disappointed. I’ve always had my cars serviced at Big O Tires since I first got my driver’s license in 2011. Different locations, different states even, but I know Big O standards and this location does not meet them.
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August 2023 by ian hamilton
Don't even bother.Total lack of respect, the few seconds they even looked up from the computer they couldn't operate, they talk to you like you work for them.I just walked out in the middle of it. I was about to spend 2k on tires, rims and alignment... but forget, I'll never go back there.
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August 2023 by Peter
Got 5 new tires,( yes 5 i have a jeep wrangler ) oil change and a new battery. Nothing but attentive a professional from all the staff. Very nice and clean inside with a great complimentary stocked waiting room with a huge TV. And to top it off their A/C was puuuurfect.(114 out side). this is my new go to place for taking care of my vehicles. great experience highly recommended.
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July 2023 by Kasper Van Heise
I have to leave a star even though I wouldn’t leave it at all. So I had a shake in my truck and took it to them. Found out I had a bad tire. No worries they did good on this part. I asked them for a list of issues that need to be fixed and my vehicle is older. Well I get a huge list. But don’t have the funds for all of it. So wife and I decide to get tires and a few other things fixed, oil changes for her car and mine. Her air wasn’t working so we asked them to check it out. They charged us about 800 to fix the air conditioning lines. The next day her car was leaking oil and blowing hot air from the back ac unit. Take it back up there and the techs did not clean the spilt oil so it was leaking. The hot air they fixed right away. A few days later the passenger side and rear were blowing hot air. We take it back. Now they say their dye is leaking out of the compressor and it would be another 2000 dollars. Upon asking others they said it would not be a compressor, as there is still cold on drivers side. Asking more questions, they needed to look at the mixing door actuator.Now my vehicle, has never, ever had a leak of any kind where I would see it on the ground. But I was leaking large amounts of oil a few weeks later. Take it back and they lift it and show me leaks from the rear main seal. Said they would clean it up for me as I didn’t have the money for that now. Was still leaking, had a friend climb underneath car and say there was alot oil there. However, he reached up and tightened the filter they changed and it hasn’t leaked since. Not one drop. We spent 2400 on the first run. 4 tires, oil changes, air conditioning repair and a thermostat in my vehicle. So the tires were the only thing we didn’t need to go back for. And they never corrected the items we know we’re not done correctly. Had they been honest, and fixed everything properly, I wouldn’t have been writing this. Going to contact BBB and see if I can get refunded for everything but the tires.
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July 2023 by Michael R. Smith Ph.D. - Empath Connection
Absolute fraud! This despicable business told me I needed $3000 in repairs, control arms, tie rods, brakes, and struts. All a lie. My trusted mechanic inspected my car after Big O"s diagnosis and said not one thing was wrong with my car. Beware!!
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June 2023 by Deborah M.
Out over $8000 after misdiagnosing the overheating problem on our truck resulting in blown head gaskets. The Better Business Bureau had their mechanic board (13 mechanics) review the situation and tell them to refund the $1002+ they charged us. No response! The new engine cost over $7000 and they didn't supply a car to drive during the replacement. Stay away from here unless you have money to throw away!
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June 2023 by Mike Barrowman
2 hours for an oil change? Ridiculous! Don’t waste your time or money.I should have known better when I asked how long and they said “we’ll cal you”. Staff is completely disinterested in any type of customer service. They should get zero stars!!!
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May 2023 by Anthony Connell
Recently I has gone here for a tire replacement and a coolant flush to begin working on the problems on my vehicle, but after taking it in an issue that i had resolved not even a year earlier about a resistor for my car's AC had fried in there care and quickly became an additional $500 repair in an area of the vehicle they had not serviced. Do not go here, it is neither worth your time nor money, and this is not the only time I've had negative experiences with this shop
