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January 2024 by Melissa Donley
Bought more than I had planned on, but well worth it.
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January 2024 by Rosemary Russell
I love their selection, great variety.
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January 2024 by Fidel B.
Went in to buy my first pair of boots didn't know my size or what style to get but Mark helped me out a lot the first pair he picked out was the one I walked out with
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January 2024 by Payton C.
absolutely love boot barn, went in for a new pair of boots and spent about an hour in there trying to pick a size in the ones i wanted because i'm so indecisive haha but huge thank you to Vanessa for helping me the whole time!! she was the nicest ever and was so much fun to talk to!
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January 2024 by Daniel
Decent selection of boots but zero customer service. Can almost never find someone in the boot section and when I do, they can't even help me. Given this store multiple opportunities and had the same result every time.
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January 2024 by Jim Herrmann
People were friendly but merchandise was mixed up.
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November 2023 by Christopher Conway
Absolutely one of the best experiences I have ever had took wife to get jeans and our sales associate Theresa was out of this world the best customer service I think I have ever had ..definitely worth going and asking for her .
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November 2023 by Tanner Slack
Ive been in this store before a few times. Everytime I go in I always have to ask for help, and 90% of the time, when I do, the staff under 25 years old is zero help. They will walk away in the middle of helping you. This morning I tried to go in, only to be told they don’t open til 10 (in a very rude way), when it said on the door, and website they open at 9. The manager, one of the key holders, and one male staff member are literally the only ones that want to help anyone. It’s sad, but I’ll probably use a different location. Big store, but not worth it.
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November 2023 by Matthew Battle
Did you purchase anything from online? Do not try to return it to the store. Every person in the store had no idea how to do the return. It was a complete waste of my time to drive out here. Boot barn homeschool was able to do the return with no issues go there instead for any online order returns.
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November 2023 by Raeann Meier
Therisa was very helpful and helped me pick out the perfect pair of jeans. I would have left with a mediocre fitting pair but she insisted that we find a better pair!
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October 2023 by JLo
Went in today to buy some pair of boots! ? Carlos provided me exceptional customer service! Exceeded my expectations. Way to go! I will be back soon!
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October 2023 by Lee S.
Got some jeans and a hat and some boots the other day. Awesome prices and selection. Staff was very helpful and nice. Will get all my western wear here.
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September 2023 by Sydnee
Just have to say Rochelle is amazing. I bought a pair of boots in March that I love, but they absolutely kill my feet. I have tried to stretch them in every way possible on my own but it hasn’t fixed my issue. I went in to buy new ones today, and Rochelle told me that they offer free boot stretching. This isn’t the 1st time I’ve been in Boot Barn since buying them and mentioned having a pair of boots that kill my feet, but she is the 1st person that has actually tried to offer a solution. I can’t say enough great things about her! Thanks again!! Fingers crossed it fixes the issue!
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September 2023 by Shad D. Riley
I went into have my hat shaped . When I called around I spoke to a young lady at the other location and she said to go see Mark at the Dobson and 202. He has 20 years of experience and it shows! He is definitely a master of his craft and very detailed in his work. I'm a bit OCD and watching him do his thing made me feel very comfortable because of his attention to detail! I wasn't sure of the shape I wanted and when I asked him his opinion he replied "well it's your hat" which I replied back, "no it's our hat now" he chuckled and set me up perfectly for my body size and facial features.
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September 2023 by Marc Deogee
Store was closing,, the sale person, kept trying to sale me things I didn't want.When I said no,, kinda got a little upset.Went to my truck to get a hat to show him, I was lock out, and told that the store was closing..Needless to say, I won't go back to this Boot Barn.