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October 2023 by Bill H.
3rd time trying this place and the worst car wash in town. car sat for 15 minutes after coming out of the tunnel. They gave it a half hearted dry as they were understaffed. terrible streaks and dirt everywhere. How do they stay in business?
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October 2023 by Jackie Mcarthy
Had a platinum carwash, valued at $39. Im disappointed again in the service. I bought a 5 coupon booklet, giving them 5 chances to do it right... so disappointed with the interior cleaning and vacuuming.
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October 2023 by Robinjefferey “MyRadioFace”
This location has really dropped the ball for customer service, I understand that I may not be paying top of the line pricing, however my windows really should be getting cleaned without asking, a recent trip to this location( I have multiple vehicles and pay a monthly price to have them all washed) when I asked to have my interior windows cleaned, the associate managed to come and spray half of the front windshield. I asked him to complete at least the entire front and he said that he did. (what a half hearted attempt) I was a bit upset at his lack of concern, the new manager didn’t seem too bothered either when I brought it to his attention. Hey Cobblestone, How about STOP MOVING EMPLOYEES AND MANAGERS, let a manager learn who their customer base is and fulfill their needs,. I will no longer use this location, I will try another and if the same thing happens, I’ll cancel my monthly payments and wash my fleet elsewhere.
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October 2023 by Victoria Herrera
First time at this location and very impressed! All staff were very friendly and DJ made signing up for a membership and Diamond wash quick and easy! The only suggestion would be to increase the amount of cash back allowed. It’s a disservice to customers and employees to only allow $5 cash back.Services: Polishing
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October 2023 by Jackie G.
I have unlimited car washes! I don't always have a decent tip and guys are so sweet, they never make me feel guilty.
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October 2023 by Robert M.
They put a huge dent in the rear passenger door on my crew cab truck. Right at the height of a bumper on a truck/sub They swear up and down they didn't do it.They never finish all the black plastic on the outside, never touch the plastic on the inside dash.Their video only show the driver's side of the truck through the whole cycle.Isn't that a lucky coincidence?
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September 2023 by mike shad
Broylan signed me up for my membership. He is very informative and is very customer service oriented. I had the inside of my car detailed and he made sure it was clean. The gentleman who detailed my car did a great job. This was Friday, September 1.
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August 2023 by Oscar O.
Had an oil change power steering and transmission flush done on our Mazda5. The service was exceptional. Walked us through the pricing and discounts and we were more than pleased. Cheaper and better than going to the dealership. And as far as the wash it's one of my favorite conveyor style washes. Your wheels don't go into these crappy metal channels with rollers. And if your paying close attention you'll see a final inspection from one of their teammates to ensure they didn't leave anything untouched. I'm
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August 2023 by Donald L.
The Higley & Southern location is top notch. General Manager Brian leads a great crew of friendly, respectful and courteous people. DJ is a standout frontline example of proficiency and service with a smile. Nathan is an absolute professional. It was so nice to experience an entire group of employees who understand what great customer service is all about. Cobblestone leadership should be very proud of the work Brian is doing representing your company.
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August 2023 by Scott T
I had an amazing experience at Cobblestone Auto Spa! The level of service I received was truly exceptional. The staff was friendly, attentive, and eager to assist from the moment I arrived. The car wash and detailing services were outstanding, leaving my vehicle looking spotless and refreshed. The facility was clean and well-maintained, creating a pleasant atmosphere throughout my visit. I was impressed by their attention to detail and the care they put into ensuring my car looked its best. I highly recommend Cobblestone Auto Spa to anyone looking for top-notch car care and a fantastic customer experience!
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August 2023 by Griselda S.
they did a terrible job, you would think that for $40 they would be able to clean and get dog hair out of the rugs, they couldn't, and wouldn't. They didn't even wipe anything inside, they very proudly say that they only vacuum mighht I say poorly, and they don't wipe anything inside. Terrible job. Save your money. This is absolutely, not worth the money As you can see in the pictures, there's even loose hair in the center of the backseat that would've easily been vacuumed, but they didn't, they just didn't do the back part of the car. And when I went back and told them, the kid very smugly said that they just can't do it. they should tell you that you're not getting a professional service, that you are just getting a bunch of teenagers half Assing a job. I also saw the car sit for 20 minutes without anybody calling me and nobody doing anything to it. This is just a freaking fraud.
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August 2023 by Annette L.
So this is not the first time this happens. I just bought a USB charger for my car and it's missing again. These are not super cheap. I called them and the gentleman I I spoke to was rude and said it was probably sucked up by the vacuum and he wouldn't know anything about it. I always take it to baseline and valvista in Mesa and I'm not happy with the service I received Below is the usb and it's bigger than others so how did it get sucked up? .
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July 2023 by Darryn Ruzicka
Horrible! Did the self serve and went to the dry area and it was like the truck wasn't even touched. Several of the mechanical brushes inside the tunnel were obviously broken and my wheels were never touched and the front grill which had a lot of grime and bugs on it wasnt even touched. I could have shot it off with a hose at home and got the same result and saved 8$ bucks and an hours time! Took me 15 minutes and 15 of their towels to clean the truck properly. Called customer service right outside of the car wash and told them their tunnel wasnt working and the lady said, do you want to talk to the manager and I said yes and was put on hold for 10 minutes before i hung up. The tunnel has worked pretty good in the past but i'm going to be finding another car wash that actually works.
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June 2023 by Douglas Campbell
I came in looking For a car wash and some information and I walked out feeling like I'd been there a 100 times. The customer service was amazing DJ walked me through the process. Sold me a package that i've appreciated and I look forward to coming back more and more. When I picked my car up at the end of the service it was clean neat windows washed inside and out the people at the finish line were As courteous as the people at the beginning I will recommend cobblestone highly to all My friends and I will use The service often.Services: Polishing
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June 2023 by Veronica Gomez
My husband had the "unlimited monthy car wash" for a very long time, until we noticed they were double charging every month for our only vehicle. I contacted and spoke with a corporate manager, I was to call him back with more detailed information, but they brushed it off. I gave up after I made several calls and left messages. Totally a rip off!Services: Auto detailing
