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January 2025 by Margarito Barba
The truth is there are two jobensitas and a young man and all three take good care of you and are very friendly, they help you in whatever they can and I do recommend the place 100%
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October 2024 by Dude In Az
Ok for basic service
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August 2024 by SHEENA Yazza
This location is extremely rude. Asked about the return or exchange policy on a phone case he had an attitude about it hung up on me wouldn't answer me back I asked to speak to a manager he didn't have any information for a manager or corporate.They can never they can never properly answer any questions and their professionalism sucks. Why couldn't he just tell me a girl explanation of the return policy just like customer service did. They need proper training.
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June 2024 by Rosario Rangel
Esperanza was great!! so helpful and organized
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May 2024 by Lilia Taccetta-Salazar
Esperanza was amazing and very helpful she gave a great customer service experience and I am very grateful for all that she did for us give her a raise she’s amazing ❤️ thanks again girl
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April 2024 by Juan Garcia
The cricket worker Gilbert rd and Broadway is very rude to attend to. For anything or question or give payment, she behaves very obnoxious, and I am also looking at this moment oy Friday March 29, I am looking that They have put bad experiences of the same girl,
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November 2023 by Michael Rodriguez
If I could rate it 0 starts I would. From beginning to end the experience was HORRIBLE. Buckle up because here is my encounter from start to finish.I walked in on 10/31/2023 at around 12:45pm. It was my 2 friends and I. We walked in because my friend lost her phone and she wanted to buy my iPhone 14 pro max from me because I had just upgraded to the 15 pro max. I was going to trade my phone in at apple but I offered it to her for cheaper than what apple was giving as a trade so that she could buy it and replace the phone she lost. We went in to remove my phone from the line on cricket that was under my name, so that she could use the phone on her cricket account. I was not cancelling anything! To start off he gave me issues because the account was under a name that did not match my Id. I understood this but I advised him that I come from NY and in NY when you do a cricket account (at least a few years back) you were able to out any name on the account because it was prepaid. Thats why my account had a made up name. He didnt let me access my account even after I also told him he could send a temp pin to any number on my account and I could easily give him it because I had all the lines in my hand that were on the account. What he did not know is that I worked for cricket for 5 years in NYC which is why I also know that there are other ways to access the account besides verifying the name. You can have a temp pin sent to the phones or there are security questions that you can answer. He did not give me any other options and just denied my access!!! So what did I do? I called customer service right in front of him and had my account switched to my actual name as stated on my ID and he had no choice but to give me access afterward. He looked furious that I did this. Livid!To top it off, after the fact, when he was doing the switches he tried to tell me that the phone I was giving my friend was not unlocked because it was from at&t! Mind you, I was using cricket service on it and even showed him on the phone where it said clearly cricket service on the top and he was still denying it being unlocked. For those who don't know, spoiler alert! All AT&t Phones will work under cricket even if they are not unlocked because they run on the same network. Sometimes some stores will say they are not unlocked just to charge you for an imaginary unlocking that is never done. But like I said, I worked at cricket so I know better. I told him what needed to be done, bought a sim card from the store for $10 bucks and had him do the switches as I commanded. He eventually gave in and did them and the phone worked just fine under my friend’s account. I confronted him again afterwards and he still was trying to say that sometimes they are locked even if at&t. He Clearly has no knowledge, needs more training and does not belong there. He also didn't offer my friend insurance for her phone in which I explained to her and she happily took it. He had no knowledge of the 5 line plan that is the cricket core plan which is 5 lines for $125 a month all unlimited. All around he absolutely sucked. Had ample chances to offer her a case and screen protectord & did not! Almost fumbled the insurance add on and could have gotten her to add more lines because shes paying like $100 for 2 lines and can have 5 lines for $125 if done correctly. I didn't even get his name because I was so mad and I felt so disrespected because he was so impossible. He was the only person there an was working at the time I was there from 12:45 - 2:40pm. Yes, almost 2 hours on some simple sim swaps and imei swaps. I suggest if you know who he is stay away from him especially in doing any changes on your account. He was rude, unprofessional and extremely unseasoned. He needs basic training & to call someone more seasoned when he doesn’t know instead of just saying what he thinks and has no knowledge of.Thats my story. I did all the work for him. So 0 stars. Worst experience ever especially when I know how easy and fast that all couldhave been. Hope thi
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June 2023 by Jaime Vega
Very good customer service!!
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June 2023 by Manuel Figuero
Excellent service
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June 2023 by Leonardo Salas
Ana and Idania always have a very good attitude!!
And the manager can always help us
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June 2023 by Sabrina Hernandez
Friendly staff n helpful. Thanks guys
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June 2023 by Juan Ismael cruz
The store is very clean and tidy, the boys Ana and Orlando are very friendly, excellent service.
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May 2023 by Logan Turner
Great customer service is but the store is hot! Ac needs to be turned down!!
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May 2023 by Destiny King
Anna is the lovely woman that took good care of my husband and I! She smiled and helped answer any and Al questions we had! Only giving 4 stars due to the AC not working well for the weather we’re having! I feel so bad for her and anyone else in there especially having to work in that heat while it’s super hot outside! Please fix AC for your employees! It’s not fair for them to wrk in that! Anna was nice enough to let me and my small daughter use her personal mini fan while we waited for her to set us up! She definitely helped a lot and it made my little girl happy that she was finally cool enough to nap! Thank you so much Anna and her coworker that helped my husband at first! You got great people working here and that’s fact!
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December 2022 by Miranda Helms
Very helpful staff and they all greeted us with smiles and hellos! Very eager to help and answer any questions we had! Very well organized and was on top of finding us the best deal for our family! Would definitely recommend this store to check out what options you have for a new or current service!
