FirstBank, established in 1963, is one of the largest privately held banks in the United States, offering a wide range of banking services including consumer deposit accounts, home equity loans, mortgages, rental property loans, and various commercial banking services such as business financing and treasury management. While the headquarters does not provide banking services, local branches are known for friendly and professional staff. Customers appreciate the helpfulness of employees, whether for notarizing documents or managing accounts. The bank has a longstanding history, with some clients having banked there since 1977, and has been praised for its easy account management, including address changes. Despite some negative reviews online, many customers find the in-person experience warm and hometown-like, highlighting the staff's welcoming attitude and excellent customer service. Additionally, FirstBank is recognized for its philanthropic efforts, donating over $90 million and volunteer hours since 2000.
I came to this branch to have my passport and state DL notarized. Sarahi was very helpful and took cared of every one of my requests. It was very hard to find a notary public nowadays. I am glad Sarahi was friendly and did not find my questions and requests tedious. 5 stars customer services!
March 2024
I am so pleased that Sarahi Carbajal (Sr. Personal Banker) is very helpful. Her service is great.
March 2023
I've banked with Firstbank in Colorado starting in 1977 when I married. They've been great to me and my family. After my husband died and I remarried we moved to Arizona. We were glad to be able to simply change our address.
