This O'Reilly Auto Parts store in Mesa provides great and outstanding customer service, with employees described as knowledgeable, friendly, patient, and helpful. Staff frequently go above and beyond, offering free services like installing parts and teaching customers how to do repairs themselves. The store carries the needed parts, tools, and accessories and is noted for being clean and organized. Services include free battery testing, wiper blade and bulb installation, Check Engine light testing, brake rotor resurfacing, and a free Loaner Tool program. A common mention is that the staff is very helpful in looking up parts, verifying stock, and quickly solving car problems. However, the excellent service can sometimes lead to longer wait times, as employees thoroughly assist every customer with their questions. The store is highly recommended for its rapid, professional service.
normally i dont leave reviews on employees but lorenzo immediately helped me and was quick with it too and he knew his stuff when i asked him for recommendations on break rotors and pads
December 2023
Outstanding Customer service - verified part was in stock - greeted when entering store - retrieved brake light and installed it free!! Highly recommend this store!
November 2023
I've been here several times recently. Really good service. I had to return one item and got no push back. The employees are knowledgeable and friendly. Store is clean and organized
