August 2021 by S.Geovanni Gigliotti
Billing error from another location prompted a lot of frustration. The alternate location could not fix the billing error due to newer management in training. Chris, the manager at this location took instant accountability and corrected the error for them. Chris is fantastic. Thank you Chris for 5 star service that goes above and beyond. I work 80 hour work weeks, have two businesses and run an auction site. I just didn't have time to invest more time on this to get it handled.Please feel free to contact me for any questions you may have.D.J. Chicago Connections and Professional Services LLCPO BOX 803338Chicago, IL 60680ORJackson Blvd Global Investments LLCPO BOX 4668 UNIT 63245New York, NY 10163-4668
July 2021 by James Hutton
If I could rate this place a negative star I certainly would. Our truck wasn't ready on time and they try to charge us fees for things that we never got it was a horrible experience I strongly recommend against ever going to this place!
July 2021 by Shawn Clemons
Easy to book had a dolly.
July 2021 by Rebecca Shamy-Cline
I was so happy and relieved with the service I received here this morning. I was scheduled to have a hitch put on at another store, but when I got there, they told me they didn't have anyone to put it on. They said maybe this store would do it. Lupe said he could get it done right away, and the manager even drove over to the other store to get the hitch. I had a lot planned around getting the hitch put on, and these dedicated people got done!
July 2021 by Tim Rademaker
I was delivering a hitch they ordered and they were no where to be found. If I was a customer I'd be upset
July 2021 by King Searles
This branch is very proficient and made renting the truck a super easy task!
July 2021 by Tina Smith
Kris the general manager she was great with the quotes!
July 2021 by Paul P.
Need to be very careful when you write reviews for U-Haul. I had problems with my reservation, but that was back east AND the facilities that i actually picked up my equipment from were friendly. I had a similar problem arriving at another U-Haul facility and was told my 10x10 which i reserved was not available. Also had a go around with the attendant. But again it was at another U-Haul facility. This facility got a 5 because Lupe explained things to me. He took the time to try to find me a storage facility AND arranged for me to drop the equipment off at their facility. THANKYOU. In addition when i got back to the facility to drop the auto transport the manager asked if i still needed a storage area. She did not have a 10x10 but got me into a 10x8. Again i recommend these guys (and lady).
June 2021 by J H.
Great and friendly service center, we were even offered a drink which was appreciated especially in this heat. They had a line and some not so nice customers and the guys here handled it very well. Great location and service
June 2021 by Scott a
I want to give a big shout out to Lupe who helped me with a wiring problem that another U-Haul put in wrong, he stopped what he was doing and took the time and fixed my problem. He was very understanding and very courteous. I believe he is the Manager at this location. Thanks again Lupe
June 2021 by Valerie Hughes
The staff was courteous and very helpful. They checked us out and in quickly.
June 2021 by JB Dyer
The lady with the purple nails who wouldn't display her badge correctly is very unpleasant. I'm glad I dealt with the night guy the first time I came in. He was much easier to deal with.
April 2021 by Dashlye Gomes
Went in after making a reservation online weeks ago only to be told nothing was available and it didnt matter that I made a reservation. The woman was extremely rude and through her hand in the air so as to say oh well when I left to walk out. Very disappointed with the way this situation was handled. Also rushed while I was still in my car not even parked and pretty much being turned away without the professional courtesy to let me park 1st.
April 2021 by Yvette Botamer
Very nice professional attitudes. Very Respectful workers. ????
April 2021 by Jeff Schminke
The establishment, was clean, the staff was friendly and helpful to update my reservation