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March 2024 by Scott Nevins
New owners and new staff. Great attitude and super service. Fast, knowledge and courteous!
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March 2024 by Producer X
I am writing this review to share my recent encounter at a UPS location, which, regrettably, fell significantly short of the professional standards expected from such a reputable organization.During our visit, we experienced service that was both unfriendly and unprofessional, notably from one staff member. The behavior was not only rude but also deeply disappointing, marking a stark departure from the customer service excellence UPS is known for. Our associate, seeking simple assistance, was met with an attitude that was argumentative and combative, making for an uncomfortable and disheartening experience.It is disconcerting to see such a shift in service quality and professional conduct at this previously commendable location. This behavior undermines the trust and reliability that customers, myself included, have come to associate with UPS.We understand that every business can have an off day, and the actions of one or a few individuals do not define the whole.However, maintaining a high standard of customer service is essential, and we hope this feedback is taken as an opportunity for constructive reflection and improvement.It is crucial for the management to address these issues promptly to restore the professional and friendly service environment we know UPS can offer.
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February 2024 by Linda D'Ball
UPS people were helpful and kind in getting a fax done for me.Thank you
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February 2024 by Jacob
Customer service has turned around vs a year or two ago, pleasantly surprised every time I come in lately! No qualms or issues at all
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December 2023 by Bree Pico
I sent two packages to be returned. One package was sent correctly the other package was sent back to my house. When arriving back to the this UPS store to let them know what happened Francis was EXTREMELY rude. She let me know that this is all my fault when they were the ones that labeled my packages and sent them. I just can't believe how much attitude Francis had and how rude she was. It got to the point where I to asked her why she was being so rude to me. There were other employees there who were able to step in and help me and get my package reshipped properly. Extremely disappointed.
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December 2023 by Ann Gosselin
Exceptional service. Needed to notarize a document before FedEx shipping...Maggie was heading home but she actually waited for me to get there. Add a sixth star!
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October 2023 by Lori R
The people here are really amazing. I've used so many of their services and I'm often there daily. Notary, printing, copying, mailbox, complicated shipping, packing my returns for me, all my shipping and receiving. They're all always so courteous and helpful. It's a busy store and they handle it very well. Highly recommend!
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October 2023 by Au Bz
Paid for overnight shipping 9/07/23. Even paid extra to arrive at 8am next day and was assured by staff. As of now 9/10/2023 it is still stuck in transit somewhere with no update to the label and other party confirmed no arrival. This was to go to southern California not across the country. Will be using Fedex in the future.
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September 2023 by Jeremy Christensen
Exceptional customer service today by Ian and Maggie at this location. Both of them had a great attitude and smiles on their face and were super nice. Thanks yall!!
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September 2023 by Richard Rostain
This location has employees who care about your needs. Maggie and Josie are very professional when dealing with the huge volume of people that enter this store for so many different services daily. Even when the customer volume is large they let you know they will attend to your own business needs as quickly and efficiently as they can. I have never seen them looking overwhelmed or distressed. I gladly recommend this location for your business needs.
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September 2023 by a v-s
i was sent here to complete pre-employment tasks. There's a UPS store at the corner of my street so I wasn't very happy at being sent 30-ish minutes from home. However, I received such excellent customer service that it was well worth the drive. While everyone was friendly, it was Maggie who earned the 5 star review. The tasks I came in for turned out to be a bit complicated but Maggie remained patient and upbeat and never made me feel that I was taking up too much time or inconveniencing her. Several customers who appeared to be regulars came in while I was there, most were greeted by name and there was a friendly, easy rapport with the staff. Other businesses could learn a thing or two about making customers feel as welcome and appreciated as this UPS store does. Thanks again, Maggie!
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July 2023 by Hydr0
Came in today to try to get my fingerprints done, and Maggie let me know they stopped doing fingerprints at 5pm. So I inquired about the service and the cost. This is where Maggie lost me, I let her know I need both mailing copies and the EFT file. She said, "Why would you want that?" which is none of her business. So I then asked her for the cost of both services that you provide and instead of giving me the exact amount, she starts to ballpark amounts and tops it off with "you'll be looking to waste $250". There are nicer ways of saying you don't want to provide me with service and you do not want my money. Because that's the overall sentiment Maggie left me with today. Taking my business elsewhere and judging by this locations reviews, so does everyone else.
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July 2023 by Audrey Taylor
The store at 2733 N Power Road Mesa, Arizona is awesome. The staff members there ALWAYS go above and beyond. They are courteous, kind, usually cheerful, and always helpful. I will not go to any other Ups store! Thank you all for the exceptional job you each do. You are appreciated.
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July 2023 by Graham O'Neill
Employees are rude and this is the only ups location I've ever had tell me they don't take "large" USPS packages. I ship ups and USPS at the same time and I prefer to do one dropoff. Just moved to this area and will avoid this location from here on out! I'll go the one a few blocks south
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June 2023 by Thisis B.
What a dumpster fire!!!Went in to drop off a package this morning. Is it possible for two women to be any more unfriendly or indifferent as the two working here? The one working the front with two braids is about as welcoming and inviting in as a cobra. She obviously hates her job and it shows. The other shorter woman seemed short on skills yet full of attitude. She was on the phone telling someone her "brother-in-law owns the store, so oh well". If you simply just want to mail a package and feel like it's in good hands go somewhere else.
