Bicycle Shops near Oro Valley, AZ

“If I could give Trek Oro Valley more than 5 stars, I would.

I bought a Fuel EX from the Trek website and had it delivered to this location. First and foremost, the time between placing my order and the shop receiving my bike-in-a-box was just a few days, incredible. Not only that, but the shop spared no time in getting my bike unboxed and built up for me. I only had to wait an additional day or two before they reached out to let me know that it was ready. It was an absolute killer shopping experience and both Trek Online & Trek Oro Valley didn't skip a beat.

When I came in to pick up my bike, every staff member was incredibly friendly, well-kempt and extremely polite. I was greeted instantly and all it took was to tell them my name and they knew who I was right away. I had never seen or spoken to them before, just placed an order on Trek's website! Brilliant.

They sat me on the bike to ensure my suspension was calibrated correctly and made a few adjustments to ensure a good fit. They allowed me to test ride the bike in the back of their shop (plenty of space and a few curbs to get an idea of how the bike feels). They had helmets ready to use for this purpose. I was happy right out of the gate with how the bike was presented to me.

About a month later, I noticed some minor issues with my drive train and my dropper post, so I brought my bike back in to have it serviced. I was told that it would be about a business week to have my bike ready as they had a queue to work through (understandable considering the time of year and it's comparable to lead times at other shops, no issues). To my surprise, I had received a text message THE NEXT DAY (today) that my bike was ready. When I excitedly came in to pick up my bike, the mechanic himself brought the bike to me and gave me a run-down on the work that he did. I really appreciated this as a lot of the shops i'd been to in the past tend to keep their mechanics in the back. I wish I had gotten his name because he exuded high levels of customer service and hospitality too! Not only that, but for reasons i'm not aware of, they had decided to perform the services I had requested for free. Perhaps this is due to how recently I had purchased the bike, or an attempt to build rapport, or some other reason I am not sure. This was an awesome surprise.

Somebody at this Trek location has a deep appreciation for customer service and has clearly cultivated an amazing customer service oriented culture at this location. With how expensive some of these bikes can be, I have a lot of concerns about leaving my well-loved bike in the hands of strangers. Nick and the team at Trek Oro Valley has eradicated that anxiety for me and has fully gained my trust. I will continue to bring my bike to Trek Oro Valley for as long as it is feasible to do so!

By the way, my bike functions amazing after a short test ride. Couldn't be happier. I highly recommend this location, you're in good hands.”

“We had an appt with James. New to e-bikes. He spent clse to 2 hours with us and I rode two models more than once and Scott rode three different models. James is extremely knowledgeable, patient, and did a great job of assessing our needs. Quality product and will probably be the bikes we purchase when we return to our home state.”

“Jesus is a terrific guy and so willing to help. He quickly sorted a mechanical issue on one of our personal bikes and then set us up with a rental as well as directions for great riding nearby with a lunch recommendation on the way.”

“This is the place to go for all of your bicycle needs they offer friendly and knowledgeable staff, fair pricsesi feel as if the staff goes above and beyond I highly recommend you visit”

“Part of my matcha muchacha series! I went to try out the Sakura matcha, which was such a sophisticated and floral tasting drink! I absolutely loved it! Highly recommend to try, especially since it's seasonal. It was my first time at this cafe, and I really liked the vibe. It is moat definitely a hidden gem. They have indoor seating as well as patio seating that's mostly shaded. The best part is they carry okashi treats!”

“We just purchased our new Pinarello bikes here. The staff is extremely helpful and very friendly. They went out of their way to make sure that our bikes fit right and that we were happy with them, After the sale service has been amazing and we are very happy with our new bikes. New Bike Day doesn't come around often and these guys made it just as special as it should be. Thanks to Dave, Gary and the rest of the staff for all that you have done and are doing for us! We are very happy!”

“I want to thank Mike Leland and the staff for both the wonderful service and effort in having my 2007 Trek Gary Fisher Fat Possum XO mountain bike repaired.
It took monumental effort and research to rebuild the failed front fork suspension due to the age,lack of parts, and changes in technology for this bike.
I am a very satisfied customer and highly recommend your services and expertise.”

“The guys here saved me when a nail went thru my tire and wheel. They interrupted what they were doing to take care of me and had me back on the road in 10-15 minutes. Great guys, very supportive of the rider community. Wish I was in the market for a new bike so I could buy it from them”

“I took my bike in to get the broken chain fixed. I thought it just needed a single link. It turns out it was worse than I thought, but Jim figured it out, took care of the problem quickly, and got me going again. The cost was more than reasonable.
I appreciate that a high-end bike store would still make time and effort for someone with an older bike who's on a budget.
My thanks to Jim and the Trek shop in Tucson!”

“This bike shop has been my home for biking needs, specifically the Oro valley location, but even the ina location and sunrise location have served me well. Their customer service is unmatched. They are extremely welcoming. Even if you can’t put what you are looking for in the proper technical terms, they are patient and work with you to find what you need. Couldn’t ask for a better shop and series of shops to go to and trust with your equipment!”