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November 2023 by S. E.
Extremely inconvenient having to "schedule an appointment," a week out to open a simple account. Meanwhile employees visible at desk without customers. Help the person with immediate need at location in the moment. Do your calls in downtime. Went to a different bank and got taken care of in 20 minutes
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February 2023 by Neal Jones
Great service!
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December 2022 by Robert “Bob” Piersol
*Update 05/2022* Going to update this review every month a payment is mishandled so other people will be aware of how extensive this problem STILL is. Over six months, not a single payment has been handled properly.Do not let anyone at this branch handle an annuity. I have had to contact them almost every single month because of a regularly scheduled deposit not going through when it should. Set for the same date every month, yet every single month it goes in on different days. Sometimes there is as much as a 5-day delay on a SCHEDULED direct deposit. Every single time I'm told the problem is fixed. Yet I'm updating this review months later to share that the problem is still ongoing and despite speaking to numerous people here about the issue, nothing has changed. They still occasionally will write out a paper check, despite my requesting direct deposit, and end up sending it to the wrong address. They may be alright for everyday banking but be VERY cautious letting any of the financial advisors here handle your annuity, maybe shop around first. You have been warned! I truly did not believe it was possible for so many people in one building to be so careless with their job.
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November 2022 by Thomas Nuanes
Very disrespectful wasting my time didn’t let me in the right direction. Horrible management.
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April 2022 by Tyler Wood
Top Notch! The Branch Manager, Johanna, came in to specifically help me with a signature needed on a document. She answered the phone too, which is rare to have such great customer service these days. Will continue to use them!
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February 2022 by Robert Piersol
Nothing but problems since I started going here. Do not let anyone at this branch handle an annuity.
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July 2021 by Dee Dee McCabe
I have been going to this bank since 2004....I even moved from that area and yet, I still go there. Why?? Because they are always friendly, they remember your name and go above and beyond to help you! Melissa is my favorite (and has been there as long as I have) and when I come in, it's ALWAYS a delight. Love this bank!!
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March 2021 by Tucson Reviewer
One of the best Chase branches in Tucson AZ!!! Everyone at this branch is kind and willing to go out of their way for the customer. Seema Jha is a SAINT! The patience and kindness she showed to my family will never be forgotten! = )
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January 2019 by Claudia Colantonio
Useful for the drive-thru
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June 2017 by Jeff Rockplace
This is where the money is!
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October 2016 by Annie G.
Very surprised to find out that they would only exchange $100 of my $200 worth of 20s into 10s. I pulled the money out of their ATM! What is the world coming to when a bank cannot make change for you?! I've worked at a bank for several years and would always do what I could to please the customer. It's not like I asked for $1000 worth of quarters!
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October 2015 by Dee Daye
When I come here nobody is ever here, I get an eerie feeling. They bottleneck everyone towards the back of the bank so the customer service is lacking because of this.
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April 2015 by Heidi Morgan
Best service in town! This chase location will not disappoint! The staff is professional and personable. John is my personal favorite. I drive far and wide to come back here!
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March 2012 by A Google User
Super nice staff. Always quick to help in a very friendly way. Brittany rocks.
