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March 2024 by rafael jose gonzalez
A traveling couple of 40 years of marriage from Spain:Disastrous, upon delivering the car to Phoenix USA, they checked it and everything was in perfect order. After 18 days, while we were already in Spain, they sent us a letter saying that they had deducted $450 for hygiene and smoking reasons. We were stunned when we received the letter, we delivered the car impeccably, we also don't smoke and we take care of the car as if it were ours.After endless complaints we have not recovered our money. A real robbery.The case, in case anyone doesn't believe it, has the reference [T8173B007] U670478443. Be careful to pay maximum attention to the delivery and what you contract, they are not trustworthy.We remain perplexed to this day.A traveling couple of 40 years of marriage from Spain:Disastrous, upon delivering the car to Phoenix USA, they checked it and everything was in perfect order. After 18 days, while we were already in Spain, they sent us a letter saying that they had deducted $450 for hygiene and smoke reasons. We were stunned when we received the letter, we delivered the car impeccably, we also don't smoke and we take care of the car as if it were ours.After endless complaints we have not recovered our money. A real robbery.The case, in case anyone doesn't believe it, has the reference [T8173B007] U670478443. Be careful to pay maximum attention to the delivery and what you contract, they are not trustworthy.We remain perplexed to this day.
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February 2024 by Matthew Ewald
Immediate assistance. Excellent service. You will be in and out the door with the keys to your rental in just a few minutes. Cars were clean, fueled up, smelling great and ready to go.
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January 2024 by Nicole “mzboss” S
Great experience! Quick and easy. Nice vehicle upgrade.
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January 2024 by David L
Multiple staff at this location have been extremely kind and helpful. I had to adjust my reservation multiple times due to a complicated and shifting family situation, but the staff were always very accommodating, friendly and courteous. Thanks!
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January 2024 by John P Bartilomo
Great staff, very accomodating and professional
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December 2023 by Felicia Morales
Great service. Will always go back.Especially if Lacrisha is working!!!
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December 2023 by Tim Anspach
Great service!! The woman working there is fantastic! So helpful and friendly:)
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December 2023 by Rachael Ortuno
Love Paige and her team here! Always friendly and quick with lots of car options.
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October 2023 by Shailendra Soni
Normally it should be smooth process. I took the car and I requested for two additional drivers, the ladies over the counter was added two and then they told me that $13 per day per driver, I told them then I do need one and they do not want to do it again and ask me to call center anytime and Call center people will remove it. I called Call center and they said they cannt and when I drop the car after two days, I told to those office ladies to remove additional driver charges, she told me that once she will close the contract then I need to call back to customer care and ask them. I again called Customer care, after talking with three different people, It got sorted out but before that it was denied and I was showing my disappointment and then finally the customer care reimburse amount.
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October 2023 by Rain Forest
I give Paige a 5 star rating, she was professional,polite,friendly, quick and efficient at the location on Bell Rd in the T-Mobile plaza
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August 2023 by Jim Lingley
The Avis facility was excellent to do business with and did everything possible to put me in the vehicle I had requested. They were very friendly, helpful, and genuine in their communications. Made me feel like I was doing business with a friend when actually I had never met this representative before. When I am in need of a rental vehicle again you can bet I will rent from this Avis facility.
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July 2023 by Brenda Jelenek
I really enjoyed my rental experience from this Avis location. I needed to modify my reservation to pick up the car a day early, and they were able to accommodate me, despite it being a holiday weekend. Pick up and drop off were super easy and the lady that assisted me was very nice. When I arrived to pick up the car it wasn't quite ready yet. I didn't mind waiting, but she apologized multiple times for making me wait. There's a drop box for keys to return if you are dropping off after hours. I'll definitely be using Avis again.
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June 2023 by Brenda Dayton
I really enjoyed my rental experience from this Avis location. I needed to modify my reservation to pick up the car a day early, and they were able to accommodate me, despite it being a holiday weekend. Pick up and drop off were super easy and the lady that assisted me was very nice. When I arrived to pick up the car it wasn't quite ready yet. I didn't mind waiting, but she apologized multiple times for making me wait. There's a drop box for keys to return if you are dropping off after hours. I'll definitely be using Avis again.
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June 2023 by Angie Marie
Reserved a car online a few days before. On arrival they had plenty of cars available. And pick up was extremely smooth and the ladies who worked there were friendly and helpful.
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May 2023 by C.W.’s Son
Excellent value, pleasant staff, convenient location and ease of reservation will ensure my next car rental will be with Avis.
