Camelback Ford is a premier Phoenix Ford dealership dedicated to providing top quality customer service. The sales staff is frequently described as friendly, knowledgeable, personable, and willing to go the extra mile, with sales and finance managers noted as sensational, helpful, supportive, and willing to negotiate. Customers report a wide range of great vehicle options and a smooth, hassle-free buying experience centered on their goals, with some noting a sense of loyalty to the dealership. However, experiences with the service department are mixed. While the dealership offers perks like free shuttle service, Wi-Fi, complimentary refreshments, and car washes with service, some customers find service highly lacking after the sale. Specific complaints include unresolved mechanical issues requiring outside repair, poor communication on service updates, delays, and unfulfilled referral bonuses. Some customers feel that excellent initial service is an act and that attention declines significantly after the purchase is complete. Reviews advise being wary, as the dealership can seem awesome in the beginning but less engaged afterwards.
Mitch and Alex worked hard to ensure that I was provided with the best options and that my goals and needs were at the center of my truck buying experience. When I buy a truck, I look no further than Camelback Ford! Thanks, guys
October 2025
Great customer service by great people. Rick Silverman made the purchase of our new 2025 Aviator easy and hassle free. Loved our 2020 Aviator and this one is even better! Thanks again to Camelback Lincoln!
October 2025
I love my Bronco! Eduardo was friendly, professional, and I enjoyed getting to know him during the transaction.
