Chase Bank has received mixed reviews from customers. Some individuals have expressed dissatisfaction with specific branch experiences, noting issues like not being able to open joint accounts despite being married and being directed to other locations for notary services. However, many customers praise the staff for their professionalism and helpfulness. One customer noted a positive experience with quick notarization service, highlighting the friendly and efficient service provided. The bank's app is also mentioned as easy to navigate. Overall, Chase Bank is recognized for its amazing customer service, with staff making customers feel appreciated and valued.