Chase Bank receives positive reviews for its friendly and efficient service. Customers appreciate helpful staff like Santiago, who assisted in opening accounts and made the process easier, especially for those new to the country. Iyana is praised for her warm smile, quick service, and efforts to help customers, even trying to assist with check cashing despite challenges. Many customers find the location convenient, with minimal wait times and pleasant employees. However, some concerns are raised about currency exchange practices. One customer experienced a discrepancy when depositing Euro, feeling the bank charged hidden commissions despite official rates indicating no fee. Overall, the bank is viewed as a friendly and efficient place, but some customers are disappointed with the exchange rate policies and secret commissions on currency conversions.
