Cobblestone Auto Spa is a car wash business with many locations across Arizona, Colorado, and the Northwest Region. It prides itself on providing quality, service, and value at competitive prices with quick, efficient service. The business offers great hours, free vacuums, and towels for customers to wipe down their cars after the wash. Many customers report positive experiences, calling it the best car wash they have ever had. They find the staff to be friendly, helpful, and kind, with employees and managers noted for coming up to ask if customers are okay or need help. Specific interactions are highlighted as pleasant, funny, and demonstrating that the staff really cares. The service leaves cars sparkling clean, and the free vacuums are a appreciated feature. Customers recommend the business and declare it their favorite car wash and location. However, there are significant criticisms regarding the membership sales and cancellation process. Some customers report that staff will say anything to sell a membership, providing misleading information about how many vehicles can be used under one plan. This leads to confusion and issues at different locations. The cancellation process is described as problematic, with memberships not being properly canceled upon request, resulting in unwanted charges. Customers express disappointment and frustration, feeling the business should take accountability for these actions and issue refunds. Despite enjoying the car wash service itself, these administrative problems have led some to decide to take their business elsewhere.
