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February 2024 by Josh Hedlund
The cashier was very friendly and pleasant and kind. The store had some vandalism done to the entrance that is poorly boarded up at this visit. Location is a little not so safe feeling. Obvious signs of multiple break ins on vehicles since there was piles of glass still sitting in parking spots scattered around the parking lot.
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January 2024 by Gary Slatus
Homeless winos and junkies sleeping on the sidewalk. Sidewalks littered with their trash. Hassling you as you walk down the street. First and last visit.
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November 2023 by Desiree Annelise Borghese
Stopped at this location because I got stuck in traffic and desperately needed to go to the restroom. When I enter they had a paper sign saying restroom is broken so I decided to ask an employee that if they wait outside the door of the employee restroom if I could use the restroom since the floodgates were a second from opening. Instead they told me no and that the library was half a mile away. I was embarrassed and it made me feel as if I was a grifter trying to steal something instead of a law abiding citizen with a full time job.
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November 2023 by Lia T.
Could give zero stars if I could. The last time I visited I was in the drive through with one car ahead of me for over an hour and a half. Not sure what was the issue but looking inside there were over ten people waiting in line inside as well. Was adequately staffed and the staff did not seem concerned about anyone's time. It should not take hours to pick up a prescription that has already been filled. Additionally, customer service isn't pleasant at all. Very rude when I did get to the window. Today I waited on hold on the phone for awhile just for them to hang up on me before I could complete my request. DO NOT recommend coming here.
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October 2023 by Anthony Mein
Pharmacist was very rude, told me he was the GM when I asked for a manager, and literally dared me to file a complaint. He sounded pretty confident there would be zero consequences. I imagine he wasn’t told aboutt the lack of disciplinary action, as much as he experienced it for himself.
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October 2023 by Sailor Sam
I came into day with my 5 year old who has OAB. He needed to use the restroom. They said the public one was out of order. They then stated there was one in the pharmacy, and I ask well can he go to that one because of his condition. Tony said no. I walk to pharmacy they said it's OK but we have to ask Tony. Tony says no to my 5 year old who has a bladder defiance. CVS DOESNT CARE.
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October 2023 by Michael Keenan
The pharmacist on staff is not someone who should be trusted in this position.I’m 100% sure that communication is an important part of prescribing medication.I could not understand what he was saying regarding my medication as his Middle East accent is very thick. I asked for clarification or to possibly speak to someone else and his response was to just refuse to fill my script? It’s a new world when a cvs employee gets to override my physician and insurance.I’ll be using Cosco moving forward.Never again CVS
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September 2023 by Hercules Richardson
I came in and went to go pick up my prescription and the black woman working in the pharmacy was so rude in encompetent she didn't even. Help me and then she just walked away.
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September 2023 by Kendra Yost
The people that work here are working under unsafe conditions. There needs to be a security person manning the front door. It's that simple! And I mean a BIG person at the front at all times. I just witnessed another shoplifter run past me and my 7 year old. The owners are allowing this and this isn't a good look for the neighborhood. Take some pride in your downtown PHX location (right next to the library)! You can't expect your employees to take on mentally unstable people, drug addicts and violent criminals. Do better!!!
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August 2023 by Dana C.
What happened to customer service or even a Thank you! seriously. On 8/30/23 at 3:24 I went through the drive through to get my script. All I can say is that if you don't like your job then don't do it. The female associate was rude and had absolutely no customer Service skills whatsoever couldn't even say thank you!
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August 2023 by Christina R.
Terrible customer service, the lady working 8/21 was super rude. Ripped her computer from the power trying to "show" me something. Refused to speak to my insurance rep
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August 2023 by Ever G.
This location is f***** dogshit. The customer service is ass. The location is ass. The pharmacy is complete ass. Smart ass attitude. They suck. Go somewhere else.
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August 2023 by M G
Management will tackle, pin, beat, pin the neck of, handcuff customers and those around them for suspected shoftlifting. This is a major felony, a huge lawsuit liability, and a good way to get cases dismissed against actual shoplifters.
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August 2023 by Nate Wallace
Absolutely horrible no public restroom, I get that it’s probably a policy but still I was going to buy a few things after I pissed but I’ll go elsewhere. I’m in retail and wouldn’t let certain people use my bathroom, retrain your employees and change your policy so normal people don’t have to waste 5 minutes making u turns just to be told sorry can’t help you.Use common sense some people drive for a living or outside sales reps and may need a restroom I spend a lot at cvs and Walgreens but mostly like cvs until this happens way to much in the city of pheonix
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August 2023 by Iraida Lopez
Why do they take so long to pickUp? They say Sunday to pickUp medicine is at 10:00 amNot 7:00 am on Sunday ??why don’t they change hours on google?.. ThankGod I called first. It’s scorching hot when you don’t drive it’s hard?
