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December 2023 by Arnela D.
I went to go get new rear tires. I was helped by the assistant manager Louis and had a pretty awful experience. The total came around to almost $450 which was a little strange considering I DIDNT want to purchase the warranty they offer and I chose the cheapest ones. Anywho, I paid and asked for the receipt and he was confused as to why I wanted it before picking up my vehicle. I stepped out of the shop and noticed he charged me $58 for the "certificate for replacement" after NOT asking me if I wanted it. Online it states they have to ask you and when I went back inside for a refund and stated he never asked, he dismissed it and said "just that?". No apology or acknowledgment of him making a mistake. I worked customer services for 6 years and at the end of the day you have to treat people with kindness and if you make a mistake apologize. Crappy experience and I doubt I'll revisit this location again.
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November 2023 by Brenna
I usually have great experiences with discount tire but this time, at this location, it was quite different. I waited an hour and 15 minutes with my toddler and infant sons while they replaced TWO tires. When I drove away and got on the freeway, my car started to shake and vibrate intensely. Out of the three men I spoke with, none of them apologized or showed any empathy for the inconvenience for having to come back. They just admitted they were not balanced properly.I drive off a second time and it was STILL shaky. How is it that I drove in with four older tires without my car shaking and left with two new ones and my car shaking like crazy? The guy who helped me didn't even recommend replacing my back tires after checking them initially.?♀️ I feel taken advantage of and will be going to a different location tomorrow to get it addressed.
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November 2023 by Tanner Meagher
My Grandmother went in today for all 4 new tires on my grandpas truck and Bryce helped her out. She said he was an amazing young man and helped her out with everything! Along with that we did set up an appointment at 9 and they got it in right away and was finished in 25 minutes! Way to go Techs! Thank you for helping my grandmother!From Ron Lewis
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October 2023 by 2iBMX
I've bought several tire sets from Discount Tire in the past and never really had a problem. Today, I ended up with a hiccup with the online order I placed over the weekend and my appointment.Not sure if this was due to a system error or human error. Regardless, we all make mistakes and I dont take it personally.That being said, I do appreciate how far above and beyond the team went to make sure they fixed the mistake.Specifically, John (sp?), who made sure this was remedied ASAP, and the two techs who replaced my tires efficiently and perfectly (didn't get their names).I'd like to thank all three of them for their help and tenacity for not only getting the problem solved quickly, but also for doing so with my difficult tires (low profile, run flats and one with liquid flat repair).Your hard work doesn't go unnoticed!Would gladly work with this team again in the future.
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September 2023 by Asal K.
Jason the "manager" with his face on the wall of the building has terrible customer service. I had an appointment at 11:15 just for a tire rotation, and he checked me in as a walk-in. Which caused a 2 hour wait!! I had to go back in the building to ask why it's taking so long to rotate 4 tires and was informed he never checked me in correctly. He even charged me for this service. Luckily one of the employees Steven was nice enough to void out the charge. But wow for a manager to treat people this way, he really sucks.
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September 2023 by Mark Murray
Always friendly employees, I love the warranty behind their products and work. Stop by if you have any tire needs! Now I’m riding smooth on the road again with these new tires and wheels and
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September 2023 by Wayde Silva
I’m actually sitting here to get my tire pressure checked. I didn’t realize it takes 4 employees to do this. The line is ridiculous. The wait is the same ridiculous, Come on guys, your checking tires. You want to sell tires figure out a better solution, not all tires are bad. And sometimes people have more important things to do then listen to a sales pitch.
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August 2023 by Daniel Botich
**NOTE: THIS LOCATION DAMAGE MY VEHICLE** I took my Range Rover Sport to this location to have all four wheels/tires road force balanced and a new spare mounted to my spare wheel. Upon check in, I was given a wait time of 2 hours. After waiting 3 hours, my vehicle was done. Because the wait was an hour longer than estimated, I was then running late to get back to work so I quickly took my vehicle and left. Upon getting to my office, I then saw that the lower door molding on one of my rear doors was hanging off the vehicle held on by just a couple of the very small clips (the photo was taken AFTER I tried to secure it well enough to get home without losing it). Upon closer inspection, it was apparent that when the technician used a floor jack to lift the vehicle to remove the wheel, he didn't put the jack far enough underneath to actually get on the jack pad and instead lifted the vehicle from underneath the door molding and sheared off the mounting bracket (where the one structural mounting screw goes). As a courtesy, I called this store and explained the situation and gave them my information - after 3 full business days later, I still have not received any response. I can't drive around with a body part hanging off waiting to fly off down the highway, so I was forced to replace it ($138) at my own expense. This Discount Tire location is now totally untrustworthy in my eyes, did not even attempt to make the situation right with me, and I will never be coming back for anything. Thankfully, there are many other Discount Tire locations in the valley which offer trustworthy service and do not damage a customer's vehicle and then ignore them.
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August 2023 by Thomas Sheahan
I made an appointment to have some wheels changed on my 2022 Corvette. They are very wide, run flats, and can be very difficult to mount. I came early to my appointment and my car was immediately taken into the shop. My wheels were changed in about an hour by several very professional techs. The service was excellent, the front desk personnel were great and very personable. I certainly will be back.
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August 2023 by Nick Tracy
This location is hit or miss. They will do anything they can to convince you to buy a whole set of tires even when you don't need them. They put a set of new tires on the rear of my car not too long ago and used rim lip weights instead of stick on weights to balance the tires, I have aftermarket wheels and the weight had to be removed to clear the bottom of my shocks in the rear. They also took off the chrome metal valve stem covers and didn't put them back on, instead just using black plastic ones. Bought a set of 4 brand new tires for our mini-van and had the back tire get really low. They tried to tell my wife that she needed new tires because the tread depth was too low even though they are brand new and only been on for a month. But other times they do good and will get you in and out with no issues. I think it depends on who the manager is on duty that day. We also watched one if their techs damage a car and then try to tell a customer that it was like that when they brought it in. Even though we saw it happen.
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July 2023 by Jeff G.
Jenny was fantastic. She spent lots of time with me educating me about the various option, pros/cons, and pricing. The tires were not in stock so she booked an appointment for me first thing Monday morning.When I returned on Monday,Jenny was again very helpful.New tires were on and I was back on the road in an hour
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July 2023 by Clay Christensen
Awesome job at discount tire! I needed a rotation on tires that I had on my new car, and they balanced and rotated then for free! It only took about 25 minutes, too. I highly recommend getting your tires checked out there.
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July 2023 by Brad Gummer
Tire pressure check, that’s all. Didn’t happen. Needed a tire brought up to correct pressure during this July2023 extreme heat wave beforeI got on the freeway. I Was told I would have to be “checked in” and wait 45 minutes. Are you kidding me? My wife just had a medical procedure and was sitting in the car. And now tire checks have to “checked in”? Since when do tire checks get “checked in”? I could understand waiting for a bit until one of the young men was able to step away from a job and check. But 45 minutes after checking in? And the sales manager just said yes, we have to check you in and the wait is currently 45 minutes. Unbelievable. After years and years of getting my tires and service at many Discount/America tires I’ve never heard of or had checking in for air pressure. I left after a futile conversation with the sales manager and went around the corner and over one block to the Big-O tire store where my air was checked and the tire looked over while the manager and young service tech took care of mine and two other car’s tires in less than five minutes. And they were very friendly. I will ask at the store I usually get my service through if this is a new policy or just that stores inability to service their walk in customers nicely.
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July 2023 by Joyce C.
My tire pressure warning came in and it was 119° out. I was nervous. Stopped at discount tire and they checked my tires out thoroughly and reset my dashboard for no charge. Awesome ! Took off one star because this location doesn't have a drive up/ drive through lane as others do. I had to wait in the waiting room.
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July 2023 by Ashley B.
I booked my appointment online a few days in advance so I can take it in on a Saturday. I needed two new front tires and balancing/rotation badly. The car was vibrating too much at speeds of 45+ . I am so glad I booked online AND paid online for the tires/service because the discount tire team was finished withing 30 minutes of checking the car in and they were surely busy in the lobby. Thank you for such fast service and providing a great environment. Will be my go to location now.
