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March 2024 by Russell Moreland
Great place
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March 2024 by Vallaire Fields
Great storage facility. Reasonably priced. Customer service was excellent.
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March 2024 by Luscious
I rented space here for two years. At first I was a lil uncomfortable because I noticed there were ppl living out of their units. Those people were cleaned out and the storage place has been cleaned up and I no longer feel uncomfortable. I’d like to thank James for assisting me with my move out. He was pleasant and kind. I will definitely be renting from Extra Space again should I need a unit again. Thanks!-Samantha
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March 2024 by Scott Busch
The manager was very dishonest and wouldn’t answer my questions when it came to the mandatory cylinder lock and mandatory storage insurance. He told me because their location was a high theft area that I had to purchase both of these. I had just rented an extra storage space in Orlando just before this and neither was necessary but I had bought their combination cylinder lock from them. He told me that the $20 cylinder lock was included in my move-in but then when it came to it he lied and it was a $20 charge extra.
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March 2024 by Sidney Falzone
Great customer service, James was very helpful and got me a great rate! Highly recommend.
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March 2024 by Jeff Klaassen
Great staff and Easy check in and out. Could have been a little cleaner. Raised my price after 4 months. I was satisfied overall and will rent here again.
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March 2024 by cameren mahone
James provided exceptional service! I've rented storage units in various states, but none compare to the level of dedication and professionalism demonstrated by James. Recently, I found myself in a bind when I needed to start my new job in Los Angeles but forgot my key. With only a day to move all my belongings, I was anxious and worried. However, James went above and beyond by coming in after hours to assist me with my move. His willingness to go the extra mile not only alleviated my concerns but also gave me peace of mind knowing that someone who cares so deeply was overseeing my storage unit. I wholeheartedly recommend James and this facility to anyone in need of storage solutions. A+++ customer service!
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March 2024 by William Henriquez
This is the best place to come easy and fast, prices are way below market and exceptional management 10/10
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February 2024 by David Binder
Almost five stars…convenient booking and good online pricing. Deducted one star for the following reasons:1. Vents installed in outdoor units allow dust and dirt to blow inside, coating belongings over time2. Somewhat inflexible refund policy for mid-cycle cancellations — make sure you understand it well to avoid overpaying where you know your end date well in advance3. Initial price increased by 40% after three months, even though contract does not specifically mention that the online price is temporary. I even simulated a new booking to see if this was mentioned during the booking process, but it was not. This needs to be much more transparent or you will lose customer trust over timeThat said, the staff are friendly and the location near the airport is excellent. I never doubted the security of my items (or of myself, even when I had to visit after dark). Would certainly use again if circumstances required it.
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February 2024 by Brandon Brown
I wanted to take this time to recognize a shining star at extra space storage, the location manager at East Washington Street (James) went up and beyond from day one extremely polite friendly and courteous an overall great experience due to the professionality and exceptional customer service provided our city needs more great hard working people like you buddy keep up the great work!
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February 2024 by Glen Corbeil
Friendly helpful staff.
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February 2024 by Ousmane Doumyre
Amazing
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February 2024 by Scott McCall
James and Gianna were great and very helpful, they were always there if I had any questions!
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February 2024 by Cameron Hall
Very kind and helpful
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February 2024 by Justin Mccarthy
James and Gianna had great customer service! We came to replace a mini split, and they were very welcoming
