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March 2024 by Lora Seidman
Customer service was top notch! Jason was incredible with answering all my questions and concerns!
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March 2024 by Vik Nowak
Do not use this storage company. Rental cost doubled in less than 2 years. When we notified we moved out of our space, they still charged us for another month. We asked for that month to be refunded but no one picks up the phone.
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March 2024 by Gabriel Lopez
Really great customer service!
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February 2024 by desirae del rio
Jason was extremely helpful. I forgot to update my credit card information online so he assisted me with an in store payment and answered questions I had concerning rent increases.
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February 2024 by marie polito
My experience with the manager Jason would be 6 stars! I gave only a 4 for a review to the vendor overall. When calling to set up my account, I was told that I could pay in advance to lock in the monthly rate. Thank goodness I paid just the initial fee. When I arrived to the unit, and wanted to pay in advance, Jason explained that the advance payment would definitely be credited, but that only towards the current rate, which indeed was subject to potential increases. I very much appreciated his honesty, but moving my stuff was pretty cumbersome , and I’m not sure that I would have chosen this place, if I knew it could increase so much, and so often. The unit was clean , and again, the service from Jason was excellent. He is such an asset to this organization .
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February 2024 by Andy
Started out great. Just recently, found out that the storage fees will double at their discretion. Went from 112.00 a month to 214.00. Was told that they sent via USPS notice of rate increase but never received that notice. A little ridiculous to raise rates after only 6 months .
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February 2024 by Tori
Great place! Easy to reserve and rent. Super staff that are helpful and resourceful!
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February 2024 by Kayla
Thank you Jason, Becky and Customer Service Rep Kyle for all your help! Becky was incredible. Can’t say enough good things about the seamless rental process.
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December 2023 by Grace
This is my first time writing a review. The door on my storage unit has been broken ever since I have moved my things in almost a year ago but that’s besides the point. Today I ran into issues getting the door open and no one was in the office to help so I had to leave and come back with the tools I needed to get it open. Totally fine, i’m not going to make a huge deal out of that. But as my mother and I were leaving, the heavy set man working (I believe Jason) was standing next to the gate code and the gate was completely open. We assumed we would just exit seeing that we already inputted our code to get in. He stands there and starts hollering about us putting in the code. We are a good 10 feet from the machine and he is literally standing right in front of it so we ask him to just put it in for us. He says “don’t know your code” and starts walking away. I told my mother to just drive through the open gate because that behavior is wild. I then receive a call saying someone used my code and “chuckled” when asked to input the code. Insaneeee. I call back and he threatened me saying that he will end the lease on my storage unit because of my “violations”. Im a young girl, I work two jobs, and have had the price raised on me twice since renting from extra space. Im not asking for anything from this, every other employee i’ve encountered has been great. I just think that Jason needs to work on his customer service skills and pick his battles rather than harassing women over something so insignificant.
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December 2023 by Mrs Moreno
Extra space is my favorite there so friendly n helpful.. payments are easy move in is a lot less stressful online you save so much money.. thank you Extra Space.I'll never go back to public storage. Great work.
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December 2023 by Loretta Brassell
The representative was very helpful she walked me through everything and got me all set over the phone and thank you guys for that I really appreciate it because it was a big help it was my first time and I had no clue on how to do everything online so thank you for helping me i give you guy's a 10 for that and I would hiighly recommend my friend and family to you.
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December 2023 by April April
Awesome customer service . Big Thank you to Sheila for going above and beyond to assist us . She truly cares and is very helpful . I highly recommend extra space storage .
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November 2023 by Daniel Meyer
Jason was very helpful and understanding when it came to a problem with the lease and it's continuation. I can only recommend this Extra Space Storage on West Thomas Road.Raimund
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October 2023 by Susan Sugar
I had a good experience with this Extra Space Storage center. I stored my car there. The two gentlemen in the front office were receptive and helpful and communicated well with me when needed. This location in Phoenix is not particularly the best or safest but, because of their diligence, I felt my car was being looked after and felt safe. I would bring it there again should the need arise.I will add to my first review. I have brought my car back to this Extra Space Storage center. The staff have been attentive and helpful and just pleasant to work with. Give them a try!
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October 2023 by dori salas
Jason was very helpful very understanding he is working with me on things which I deeply appreciate the storage unit was clean outside the clean as well I would recommend this place to anybody thank you
