Grainger Industrial Supply in Phoenix is a helpful and well-stocked store that aims to be a convenient one-stop shop for industrial and business needs. Customers can visit their local branch to get what they need, and for faster service, they can order online for same-day pickup at no charge. The store also offers after-hours assistance by calling 1-800-CALL-WWG, which can open a branch at any time, even nights and weekends, though a small fee may apply. The staff is generally courteous, knowledgeable, and eager to help with product questions, returns, invoicing, and service issues. Many customers appreciate the helpfulness of employees who order items in advance and assist with explanations, especially regarding technical products like motor wiring. The store boasts a great selection of steel-toed shoes and boots, with some customers noting the store's clean appearance and friendly service. However, some find the prices high compared to competitors like Harbor Freight, Ace, and Home Depot. Overall, Grainger is viewed as a reliable and customer-focused business with staff dedicated to providing good service.
Always very helpful and willing to lend a hand to understand their products. I always find what I need in a timely fashion. If they don’t have it, they order it.
I was able to order something which they estimated to be here a day later than when I got it so I was happy and relieved to find out that it came in early
July 2024
Great service!! The lady in the front was so nice and very helpful was out of there in less than 5 minutes with the piece I need it.
October 2023
Associates are very very courteous and knowledgeable. They ordered what we needed and had it ready when we arrived. Glad we found this store. Go Grainger!
