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February 2024 by Marianela Lozada
Excellent, super clean. Thanks ❤️
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February 2024 by Joshua
Smoke alarm went off, smelled bad from the ac unit. Not the best, not the worst
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January 2024 by Kiki Peraza
Very nice hotel, clean, good breakfast.. great location! Front desk crew is very rude. We have stayed there 5-6 times and with the exception of one gentleman who we have dealt with twice, front desk staff is rude.
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January 2024 by JORGE ROJAS
Very good place to stay, close to the entire downtown shopping center.
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December 2023 by Russ Phaneuf
Not sure how this hotel rates so highly. It's a sub-par experience. Noisy west-facing room with dumpster use into the night, right outside the window. Other amenities: Misaligned toilet seat, no front desk staff, and two tissues (yes: 2) left in the box for my stay. Checked in on the app hoping to select a quiet room, yet they assigned me one right near the ice machine in the hallway. Oh, and the commercial laundry machines are in the room next door. Fun! Won't be back again. Avoid this hotel; there are better choices around the Biltmore area.
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December 2023 by Tracy L Embres Galligan
There were three in my party for a work trip. We were not told a full autorization would be done immediately. The authorization amount for myself and one other in our party were correct. However, one authorization was incorrect. The full authorization was done without knowledge and it threw our other parties bank into the red. It was later fixed but not correctly. I asked for a phone call back from sales or the General Manager but never received a phone call. I arrived home and the receipt was $40 more than the authorization. I was charged parking. The problem was we flew in and didn't rent a car. I never filled out a form with car information on it. Why was the charge greater than the authorization. The bookkeeping is poor.The room was fine. The TV selection was terrible. If this is in the Biltmore area, it should have more TV/cable selections. Thirty channels is not enough. I'd like a call back.Nearby activities: We were walking distance from a very expensive outdoor mall but it was nice. There were great selections for dining. We also took in a movie. Uber and Taxi weren't too expensive too and from Convention center or Airport.
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December 2023 by Leo Levesque
Beautiful hotel, very clean, staff is eager to help, and located close to so much. Maintaining the standard one comes to expect from a Hilton Brand hotel.Rooms: CleanUp to dateNearby activities: Shopping and restaurants
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December 2023 by Karin Lindae-Fregoso
Super friendly people. Having to request housekeeping is not ideal. Bathroom showers are too small.Walkability: There are lots of retail and restaurant locations within walking distance.
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November 2023 by Mariah Drenth-Cormick
Stayed here for a business trip. Service was great. Rooms were clean. Beds are firm but not too hard. Outdoor pool was refreshing. Breakfast served every morning had a good variety of items. I will start here again when I'm back in town for sureRooms: Lots of amenities. I happened to get the wheeled chair accessible room and loved the layout so much and the roll in shower design... I'll be requesting that room when I go back.
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November 2023 by April Boozer
Awesome experience all around. Great room, awesome breakfast provided every morning. Perfect location, super close to restaurants and shops. Loved our stay. We will definitely be returning.
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November 2023 by Beverly Maez
Sadly my room was never cleaned and I was there 4 nights. I requested it be cleaned twice. The traffic noise in room 451 was unbearable from 4pm to 12 midnight nightly.Breakfast was great and workout room although in the basement, was very nice
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October 2023 by Satima Dick
Room was nice and clean! The basic hygiene amenities are provided so that's nice, if you're packing light! The location is relatively quite and not busy. Although, some huge machine was outside making unnecessary noise till early morning! The front desk person this morning, didnt seem to happy or maybe still sleepy to greet me this morning, as I told her "Good morning", she just looked at me, did my transaction and ryen slumped on the counter. Hope her day gets better! But so far so good of a stay! Oh and breakfast was nice and hot and full! Nothing was "out"
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October 2023 by norma lopez
Very nice and clean rooms. Excellent customer service. The first floor was going thru some type of construction, so the pool was not available. Other than that i will definitely come back.
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October 2023 by Ali G
Clean comfortable rooms. Part of the hotel under renovation (pool & interior). No coctail area or meeting place othernthan lobby. Couldn't get anyone via room phone at the front desk. I had to go down to the lobby to get assistance. When i asked if there was a coctail area, the girl just said "no" without explanation or recommendation. So i googled nearby places. However, the room was nice. Oh... and there was a very nice groundskeeper who thanked me for staying there, asked if he could help me with anything, and watched to see that i got inside ok as it was after dark when i encountered him.
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October 2023 by Luis Preciado
I stayed on the 4th floor. Loved it it was quiet and the room was spacious Clean. With extra towels and lots of outlets to charge my electronics . On my next trip to Phoenix. This will be my hotel of choice .
