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October 2023 by Patricia Yvette
I have been working with Rob for a few months now. And he has been awesome. I know he has gone above and beyond for me. I am very grateful for him. To anyone who's is going by reviews (like I did) don't believe all the negativity. Reach out to him and explain your self. He's very understanding and will do alot more than he probably should to keep you in your home. They really do want to keep you in your home. He will do what ever he can to help you make that happen. He did it for me. I cannot thank him enough I'm grateful I reached out to him for help, he's truly been a blessing. Again Thanks A Bunch Rob your AWESOME!!!Just a fyi I'm going on 2 yrs with them in the same home.
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June 2023 by Jennifer Wilder
Recommend using them. Within 2 weeks of me applying I had the keys to my new place a day started moving in! Thank you everyone
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May 2023 by Toni
Rented from Metropolitan for about 5 years. Moved in to our house in “as is condition”, meaning the carpets were not very clean and there were already issues with small things, which we were fine with because we needed a place quick. I do not have too much to complain about other than be aware of what all the other reviews say about how they try to scam you at move out.I was given my final bill for move out fees, which was fine, we paid that with a money order from my credit union.Almost three weeks later, I get a notice from a debt collector asking for payment when I already paid my final bill. I called the office to try and get things cleared up only to be met with serious hostility from a man named Rob (dude needs professional help or to not be working directly with people). He was super rude and unprofessional and yelled at me and said he couldn’t answer my question because the office was closed, even though online said they were open and I called during normal business hours.Rob ended up hanging up on me after he screamed at me in frustration. I then reached out to Maria via email, who responded almost instantly and this was immediately after Rob hung up on me after claiming they were “closed”. Maria was wonderful and assured me that my debt was taken care of and we were sent to collections in error. I had to notify the collections agency myself of all of this and provide proof from my bank that they cashed my check and sent the email from Maria stating we were in good standing in order for collections to remove me from the system.Metropolitan wasn’t bad to rent from but the ending left a bad taste in my mouth and I now see the shady side of them everyone in the reviews talks about. Rent with caution!
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May 2023 by Zuri Residence
Alex was super helpful throughout this process, providing quick responses where we had questions and helped move the process expeditiously. You’re a value-add and will want to work with you again in the future
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May 2023 by Andrea Hampton
Worst customer service ever. How do you have properties for rent and when someone sets up a showing and drives 30 mins one way to view the access code you send doesn’t work. I called and was on hold for over an hour to be hung up on. Following day call again told me everything was fixed drive back 30 mins to get there and again access code don’t work. Can’t get a hold of the property manager and no one ever returns phone calls.
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April 2023 by Taylor P
If you like mold in your windows, leaking ceilings, garages that don’t open, toilets that don’t work and love paying 3x more than the original agreed upon price then this company is the best company for you. They work hard day and night to ignore every call that comes in and they give her tenants the opportunity to take long trips (20+ miles each way to there office) because they purposely lock your payment portal so they can charge you late fees because they just can’t wait to see your beautiful face in person! Please please please rent from this company there’s a beautiful views and noises of jackhammers and construction in our backyard, and with it impossible to contact HOA, the neighbors get to keep you up all night with there loud music shaking your walls until 6 AM so you’re always gonna have fun!
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April 2023 by Taylor Anne Papola
If you like mold in your windows, leaking ceilings, garages that don’t open, toilets that don’t work and love paying 3x more than the original agreed upon price then this company is the best company for you. They work hard day and night to ignore every call that comes in and they give her tenants the opportunity to take long trips (20+ miles each way to there office) because they purposely lock your payment portal so they can charge you late fees because they just can’t wait to see your beautiful face in person! Please please please rent from this company there’s a beautiful views and noises of jackhammers and construction in our backyard, and with it impossible to contact HOA, the neighbors get to keep you up all night with there loud music shaking your walls until 6 AM so you’re always gonna have fun!
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April 2023 by Mary Rand
Lived in one of their homes for 9 years. Paid my rent every month. Then they wanted to raise my rent $500 a month. Everything in the house was 16 years old, paint, carpeting,tile. On move out they charged me for carpet cleaning, removing and taking a ceiling fan from the master. The fan was mine, I replaced the globe fixture that the house came with and took my ceiling fan with me when I left leaving the globe. They charged me for an alarm system that came with the house and I never had a code for it. The list goes on. Beware of these people. AWFUL landlords.
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March 2023 by Eddie Gonzalez
metropolitan is one of the worst real estate companies out of Arizona,After years of petty fines an ridiculous hoa INVADERS, false claims, and reports we finally have decided we had enough. they took us to court multiple times over the last couple years (though we haven’t lived in that house since 2019)made us pay for “damages” even though theres been a family moved in for years now, the outcome of metropolitan is thats THEY WILL TAKE YOUR MONEY an sue you for ridiculous reasons.metropolitan was the worst decision we have ever made.also too whoever the owner is whos write back NO u wont find my name in your system you guys have harassed my family sent us to court so manys times ,but from the looks of the many 1 star reviews,i can tell its constantly with metropolitan to leave people unhappy.
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March 2023 by Jordan F.
currently in an open litigation with this company now 2023 for a property i rented in 2019. i should have read the reviews first smh. not only did they have poor customer service, don't cooperate on fixing any appliances, but after I moved out I followed all of their rules. paid cleaning service, landscaping service, carpet cleaning, and left the house in better shape than before I moved in however they still not only kept my 1450 security deposit but also charged me for things already messed up like patch work in the garage, oil stains on the ground in garage (I had a new car not leaking anything), some type of made up handy man service (nothing was broken), cleaning service, and lease breakage fee when I requested month to month after my 1 year lease because I knew I was done with them and rather take my money elsewher. however I am now being sued by them (b Lester law firm) for over $4000. they even sent a guy to Las Vegas to serve me! At first I was going to let this go but I'm so pissed after reading the motion that states I left the house in a complete mess and destroyed things. As a traveling nurse I am offended! and will be getting a lawyer first thing in the morning. They will not get away with lying on court document. will update. Rob has met his match.PS pissed nurse!
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March 2023 by Vanessa Nario
I had a wonderful experience with everyone that helped me from start to finish. I worked more closely with Maria. She was wonderful and walked me through the entire process. I am a first time renter and was scared of the list of things i had to do but Maria was kind, patient and helpful. Thanks for all your help Maria! :)
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March 2023 by Prosper Ishimwe
I recently rented a house with the help of Alex and Maria. They were both friendly, professional and prompt in their responses. The process of securing the house took less than 2 days. I would recommend Metropolitan Real Estate, especially Alex Ramirez andMaria Astrain to anyone looking to rent a house.
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January 2023 by A A
The most unprofessional real estate and leasing company you could possibly work with. They deserve zero stars. This company is run by rude and unprofessional employees. They are deceitful and don’t deserve your business. Do not buy or lease from this company. They ignore requests simply because they don’t want to respond to them. It takes extensive follow up to receive any type of response. They miss meetings, ignore emails, and ignore phone calls and voicemails. They do not support tenants or clients and offer subpar service. There are much better options out there. Do not waste your time or money. This company is corrupt. I wouldn’t be surprised if this company was either paying for positive reviews or offering incentives for positive reviews. Most reviews are either 1 star or 5 star, nothing in between. It would seem that the company is trying to paint themselves in a positive light despite how horrible they are. Buyers and renters beware.
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January 2023 by S
This is the WORST real estate company you could possibly work with. Avoid buying or leasing a property through this company. This is the most unprofessional and unorganized company I've ever seen. They blatantly ignore emails, phone calls, and requests. They are extremely rude and unhelpful. Christopher Tong is the worst offender. If you are thinking of working with Metropolitan or Christopher, I recommend running far away and using a more reputable company. They will withhold information simply because they wish to do so. I would give zero or negative stars if I could. This is a sad excuse for a real estate or property management company.You'll notice when they post responses to negative reviews they are almost bullying the reviewer. Their responses are condescending and at times reveal private information as a way to attempt to slander the reviewer rather than address the actual issues at hand. This company is one GIANT red flag. AVOID IT AT ALL COSTS!
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January 2023 by Alexander Armstrong
The most unprofessional real estate and leasing company you could possibly work with. They deserve zero stars. This company is run by rude and unprofessional employees. They are deceitful and don’t deserve your business. Do not buy or lease from this company. They ignore requests simply because they don’t want to respond to them. It takes extensive follow up to receive any type of response. They miss meetings, ignore emails, and ignore phone calls and voicemails. They do not support tenants or clients and offer subpar service. There are much better options out there. Do not waste your time or money. This company is corrupt. I wouldn’t be surprised if this company was either paying for positive reviews or offering incentives for positive reviews. Most reviews are either 1 star or 5 star, nothing in between. It would seem that the company is trying to paint themselves in a positive light despite how horrible they are. Buyers and renters beware.
