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November 2023
Severely understaffed over two hours from the writing of the Rental Car station to actually driving away and Rental Car no Payless employees on staff Avis customer service counter to actually get a car. The line to exit the garage after picking up a car took about 40mins. Rent elsewhere
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November 2023
Terrible, don't rent a car from here. Unless you can stand in line for hours. I guess there saying if you want a cheap rental, the service will be horrible. Avis and Budget are sister companies and the service is so much better
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October 2023
One person working the counter at Payless. The longest line. Entered the line at 9:40am…reached counter at 11:36am. Received our car at 12:13pm. Left the parking deck at 12:25pm. (2 hrs 45min).Complete waste of time on our short vacation. HIRE MORE HELP!Manager Sara Wendt was no where to be found.