Payless Car Rental
Car Rental
Hours:
1805 East Sky Harbor Circle South, Phoenix AZ 85034
Hours
About Payless Car Rental
Payless Car Rental offers a very reasonable price, often significantly less than other major rental companies at the Phoenix airport. Customers frequently describe the cars as clean, great, comfortable, and in tip-top shape, with some appearing nearly new. The staff receives praise for being friendly, courteous, professional, efficient, and a pleasure to deal with, with specific mention of agents who are calm under pressure and work quickly. The in and out process can be streamline and flawless with easy drop-off and a train connection to the terminal.
However, the rental experience is consistently marked by very long wait times, with lines frequently lasting two hours or more due to a limited counter staff. This can strand travelers and cause significant inconvenience. While the staff is generally commended for handling the chaos, the understaffing is a major point of frustration. There are also occasional issues with not receiving the exact type of vehicle that was booked. Despite the waits, many customers express great relief at the affordable prices and commend the quality of the vehicles, with some stating they will rent from Payless again for the savings, provided they have ample time.
Most Recent Reviews
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September 2026
Very poor customer service secret fees at the counter!! WIll ABSOULUTELY NEVER rent from them again. PLEASE LOOK ELSEWHERE!
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August 2026
Easy in and easy return... couldn't ask for anything more from a car rental company!
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August 2026
HORRIBLE SERVICE! STAY AWAY! They will send you away with no rental, if you try to pay by debit card with an AZ ID! TOTAL WASTE OF TIME AND MONEY!
More Comments(459)
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Phoenix, Arizona
