Petco is a health and wellness company dedicated to improving the lives of pets and their owners. Located at 2501 W Happy Valley Rd in Phoenix, the store offers a wide range of brand-name pet nutrition products and supplies for dogs, cats, birds, small pets, fish, and reptiles. Customers appreciate the knowledgeable staff who assist with product selections, as seen when one employee helped a customer find suitable food for a rescued snake. However, some shoppers have noted issues with product organization, mentioning that food stock is often misplaced and shelves can appear messy. Although the staff is generally seen as helpful, there are complaints about additional charges for bags, which some feel adds unnecessary costs during tough times. Additionally, customers are advised to check expiration dates on products, as there have been instances of receiving soon-to-expire items. Overall, Petco provides valuable services, including grooming, vet services, and pet training, making it a go-to destination for pet care needs.
Staff is great selection is lacking compared to some of the other locations
February 2025
Not the average pet store. Not many pets but they do have lots of merchandise. It was very challenging to get any help so I left.
December 2024
Went without knowledge to get something to feed a snake i saved from a bird. The girl that helped me had the knowledge I lacked, provided me with several options, gave me a recommendation and had me headed home quick and easy and only down a dollar and a half. I wish I could remember her name. Successful trip all in... read full comment
