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April 2025 by Jack Hernandez
Rating not for the store itself but for the Tiki cat food I bought there .... There was a large piece of plastic film in the tin. Please look into this
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January 2025 by Keyla Sabourin
This can’t be a dog parlour that literally just asked me to take my trained dogs out the parkour and store because another patrons dogs are not trained and would attack all other dogs are we talking about safety training and I’m waiting right here my dogs fully trained were asked to leave their dog service to appease customers that came after us and wait get this their dogs attack other dogs I’m certified and trained in humans and dogs that’s aggressive behavior no grooming service or reputable place would take dogs from any owners that know their dogs will attack other dogs mine are trained and certified what a racist world we live in you said you’d call the police and I’m outsider waiting my dogs are fully registered and vaccinated and never are a threat to anyone but you sir have abusive aggressive attack skiddish dogs that should never be anywhere but put to sleep I’ll be calling corporate I recorded it all
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December 2024 by Jen Solich
We had scheduled an appt online for 12:00pm on 11/11/24 in room for a possible ear infection. When we arrived to our appt we were told that our in-room appt was actually a drop-off appt. When we told the receptionist that we scheduled it as in-room appt she began to argue with us saying that that means drop-off. I was pretty upset as she continued to tell me In-Room means drop off. Despite there being options for In-room and drop-off. And our confirmation also stated it was an in-room appt.
I explained that we would never have agreed to a drop-off appt due to our dog’s anxiety. She then says rudely that “they tried to call” when we never received a phone call NOR a voicemail regarding our appt. And I did verify that our number WAS correct in the system.
After telling her we were not comfortable dropping him off we were told we could either leave and go to another location or we could come back at 4pm. But we live over an hour away so that was not something we could do. On top of arguing with us about our appt she also began lying to us.
She was lying by saying all doctors and all technicians were busy in surgery. And no one was available to see us for our appt. But 15 minutes later she was loading up a client in room for THEIR in-room appt.
She continued going back and forth arguing and lying about things. Also going as far as saying that technicians do not do dental cleanings, which I know is another lie because I’m a retired CVT of ten years. And I have done hundreds of cleanings myself. I’ve also worked with professionals that came from banfield where they also had performed many dental cleanings.
But after demanding to still be seen since we had an appt, we were finally put in a room where she said it would take over an hour before anyone would come to talk to us. When I tried to talked to her about this she shut the door in my face. Luckily we were seen 12 minutes later and our appt started without any issues.
The technician and DVM were awesome and I really appreciate them being so kind and helpful.
I have no issues waiting and I also understand scheduling errors as I’ve worked in the field prior. My issue lies with the lying and the lack of ownership to THEIR scheduling error. I also did not like the combative behavior from the receptionist.
Moving forward being upfront and honest goes a long way when dealing with clients and clinical errors. I would have been completely ok with waiting hours if it would have been communicated that they made an error and were willing to work us in. Rather than deflecting and not taking ANY ownership to their scheduling issues.
Also how and I suppose to entrust you with my pet when the staff is lying and refuses to take any responsibility for errors?
Please have a talk with your receptionist and make sure they have proper training in customer service and how to properly resolve issues. Thanks ❤️
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November 2024 by ash
if your gonna consider selling fish in small plastic cups make sure their at least alive. everytime i come here to get my cats food i like to go look at the fish, some are dead, and the rest look like their on their way. is this not animal abuse??
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November 2024 by Jared Stone
They sell tons of THC treats to calm your dogs
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September 2024 by Dannette Flores
This is a small Petsmart and doesn't have as large of a selection of canned food as the larger stores. That is really frustrating because I was in the area and had to stop at a second Petsmart on my way home to find what I needed.
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August 2024 by Colleen Hunt
Couldn't get help regarding flea and tic product to answer question 🤔
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July 2024 by Justtt Jordannn
We brought our German shepherd here and she came back to us traumatized with red marks on her face and legs from what I am assuming was the shaver. We’ve taken her here numerous times and she has never came back traumatized this way. She got home and laid in her kennel the rest of the night it broke my heart. We were told she was difficult and very anxious to work with. We were told that they couldn’t handle her because of her anxiety and behavior despite using 2 groomers. We have never been told she was “too much” before especially when using 2 groomers. It made us think there was more to the story. Perhaps they just didn’t have the patience or time it took to handle a long haired German shepherd with care. They told me Kali would not sit still for a second or let them go near her toes. The supervisor admittedly expressed how bad Kali looked and how they couldn’t handle her appropriately. Blamed kalis anxiety for this and did not charge us. Seemed like Petsmart grooming is more suited for small dogs who are okay with standing on elevated tables and are focused on a quick turn around.
After a lot of research we decided to take our dog to “Lunas paw spa” with educated and licensed groomers. Upon taking her back the owner expressed her concern right off the bat as too how short kalis hair was for a long haired German and that she believe Petsmart cut kalis undercoat which is a big no no for long hair Germans as that helps cool them down. When I picked Kali up the owner showed me red marks she found on kalis face and back of her legs as if Petsmart groomer took a zero or 1 to the back of her legs scraping her skin. Kalis demeanor was a complete 180 from when we picked her up from Petsmart. This time Kali was calm. She was happy. She was sitting and by my surprise the owner saw a patch she forgot to get on her toes. She grabbed the shears came back and Kali quietly and patiently lifted her paw and allowed her to clip the remaining hair. No wiggle no fuss. The Groomer(s) there told us kali was extremely calm and easy to deal with.
I will forever recommend LUNAS PAW SPA and recommend avoiding Petsmart grooming. I genuinely feel like Petsmart groomers just lacked the knowledge and education required for big dogs and/or long haired breeds and dealing with undercoats. I truly believe Kali was traumatized by her experience with Petsmart groomers. We had taken her to Petsmart many times before but something was different about her last visit.
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June 2024 by Lorenzo Botiller
not a very healthy selection on dog foods
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June 2024 by N W
My dogs needed a vaccination update and here was available last minute with a great staff to help me as well as the Veterinarian attention to my dogs.
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June 2024 by Amanda Souders
Associates are very helpful, and I really appreciate the easy exchange process as I made five trips this week in a desperate attempt to find food that meets the lofty standards for texture, flavor, and consistency set by my 14 month old feline son. Mission accomplished for now. Thanks, PetSmart!
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June 2024 by lin art
Like it
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June 2024 by Tim Timbo
Have your coupons and look for those sales.
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June 2024 by Cassandra Boris
Ryn & Megan did an amazing job grooming my little man , Sam. His first (not here) and second (here) grooms did not go too well, but I really appreciate this petsmart working with me to try again. I am sure Ryn could tell I was weary about leaving him there, but they were so kind at checkin and they made me feel comfortable as they brought him back. I am so happy with this outcome and Sam is so happy too! Megan did her best trimming his sensitive booty and toe potatoes (I know Sam can be fussy in those areas), and did an amazing job on the rest of him! Ryn told me how they washed Sam and how they sat with him through his nervousness. Just knowing that both of them gave him the kindness and patience my little man needs made me so happy. I will be, for sure, coming back more often to work with Ryn & Megan!! I highly recommend these two groomers ??☺️? Thank you Ryn & Megan again for such a positive experience! (We stopped by my work at Michaels to share the freshly groomed boi to my coworkers and to spread some “Samitonin”) so I took some photos there)
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May 2024 by Matthew Luessen
My mother brings our puppy here for grooming and they always do an excellent job! PetSmart also has a Veterinary Clinic called Banfield in some of their locations and if you go online they have a coupon for the first vet visit free! Download the coupon call and schedule to have your furry friend evaluated and the exam fee is free of charge!
