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February 2024 by Kimona blackman
I've never had this much problems trying to pay a bill. They like giving out late fees. No ones ever there to pay in cash.
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February 2024 by Silky
Little dark- but much better and safer- homeless show up. Need better security
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December 2023 by Ashley Palacio
Unfortunately I have been financially unstable for awhile. When I first got this unit it was a great deal since then even though you pay even with late charges if ever you are getting screwed.i am writing this because today I got ANOTHER email about their THIRD yes third since i have been a customer. New years goal to remove my things ASAP when I get my taxes. This place does not help you when covid hit that was one of the biggest slaps that was one of the last two increases. I only keep this because my babies things are in here. I pray I can get my things out next month. Take your business elsewhere you'll get trapped
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December 2023 by Thomas Noel (Noel)
Thanks for your help John! A hassle free rental, and the app makes payments, and your storage experience amazing!
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November 2023 by Riley Harden
DO NOT RENT HERE. Filled with cockroaches. I reserved my unit online, came the next day and it was dirty and filled with someone else's stuff. They moved me to a different one, but my access code NEVER worked so I constantly had to ask support to let me in or get me a temporary code. Staff here can never be found and will make it their goal to ignore you. Not to mention you can't access your own stuff after 5pm. How are people supposed to do that when they work 9-5? My experience here was awful and if I could rate it 0 starts, I would.
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July 2023 by Clarisa Valenzuela
Changes hours so cant access storage for many hours. Even if it is during operations hours you will probably still be locked out. None of the doors work to get in often. Up you rent every three months. Has roaches, spiders, and I have even seen feces on the floor. Flatbeds often missing. Lighting only lights your section of storage so can be pretty creepy. No office people on site ever even had to sign a lease at another location for this location due to issues. Has not been a great experience. They only thing they have going is they are close to me.
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March 2023 by Suzy S.
Stuff happens. This facility had a sudden need to minimize access hours. Unfortunately they chose not to notify customers. They did not return phone messages left (3 messages) and did not reply to written communication submitted through the app with promise of reply with 12 hours. Their online chat help justified their choice not to let customers know they would be able to access their storage spaces by saying they are entitled to do so at any time per the rental contract. Unfortunately their new hours are the same as my work hours, but they didn't care, and in fact we're not accessible even during their updated hours. It is crystal clear that their customers are not an important part of their business model. As long as my monthly payments are made, they had no need to respond to me.
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March 2023 by Suzy Schuman
This location is not manned, kiosk only. It’s never been a problem before but now they are unresponsive (3 messages unanswered). They are not equipped -no dollys. (Had I known I’d have brought my own). I had to return 3 times to access my space. App did not work. Code did not work. This issue created addition expenses for me, plus having to take things out manually. Again, unresponsive, not equipped and very, very good at taking my money.
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March 2023 by Darcy M.
Public Storage has committed highway robbery! They raise their rates every two months astronomically, and they have only 1 broken cart. The front door was broken and forced you to walk around to the side door. No one is ever there, but they have no problem texting you when they want money NOT owed. We scheduled a move out, and no one showed; they Never replied back. We're DONE and NOT coming back!!! We even switched to their competitor
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March 2023 by Michelle R.
the only rating I want to give is one star...the whole time I was there for about 3-5 years it was ok the units nice and clean missed a payment and was accommodated in the beginning...then yearly rates go up and I mean up...finally put in notice to vacate...my bill is due on the 6th at the beginning of every month and I paid by the 4th at the beginning of every month...I was told to vacate right at the end of the month no later or I would have to pay for another month...niiiiiiiiiice doing business with...customer service was NO WHERE TO B FOUND AT THREE LOCATIONS WE DROVE TO...couldn't get any customer service on the premises for either location...No carts no dollies as said to have...ran into a few other customers while packing up our truck and of course their pissed also at no customer service at the locations they too have been to also...same story...my advice to those looking for a storage unit??? READ THE REVIEWS AND GO SOME PLACE ELSE...their customer service associate on the phone says it's ok we have other customers...HAAAA...! well just so u know...YOU CURRENT CUSTOMERS ARE DISSATISFIED WITH YOUR RUDE INCONVENIENT CUSTOMER SERVICE ...online services don't work for all business that require a physical person in the office...
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February 2023 by Bridge Vakula
Lack of security -Theft - Horrible Customer Service - Unresponsiveness. Our unit was broken into, and we received NO notification/communication concerning:1) Theft2) Public Storage replacing our lock with theirs3) Requested information on the Thief which Public Storage confirmed they found.The individual broke into several units at this location, and despite repeated attempts we are nearing a month without a response from a manager to get additional information on the individual identified. Sarah was very rude and Ben is completely unresponsive (assuming Sarah actually relayed the messages).
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January 2023 by Jacque Ardebili
For the past several weeks I have been unable to speak with anyone at this company. While at my unit (last week in December) I bumped into a Public Storage employee who only made occasional site visits to inspect. I explained that I am being over-charged for my unit $560/month for a 10x15 and her mouth dropped open. A 10x10 unit was secured for $131/month. No one will respond to voicemails left for manager or emails sent through the website. This is very poor customer service and very disappointing because with have been a paying customer for over 12 years.
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December 2022 by Kevin King
Needed to store my small trailer out of the rain. Chris saved my trailer load from being destroyed by rain. I showed up just before closing and he was a great help.
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October 2022 by Cameron Smith
Park below for best access, otherwise fix the restrooms it's been months since they went out of order
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July 2022 by Aaron Love
Well they certainly put the SELF into self-storage for those who like a DIY experience.Tip: Invest in bolt cutters.
