Public Storage offers a convenient and reliable storage solution for residents in the Phoenix area. With a free reservation process and the option to skip the counter through their online eRental, customers can easily find and access their perfect storage unit. The facility is well-maintained, with clean, temperature-controlled, and well-lit units that can be accessed by moving trucks through the service elevator and open loading dock. The standout feature of this Public Storage location is the exceptional customer service. Employees like Yvette, Amalia, Leti, Debra, Spencer, Q, and Ashley have been praised for their friendly, helpful, and efficient assistance. They go above and beyond to ensure a smooth and stress-free storage experience, from setting up access to finding additional units. The team's dedication to providing personalized attention and addressing customer needs has earned them positive reviews. While the overall experience at this Public Storage facility has been overwhelmingly positive, one customer did mention a need for improvement in customer service training for an employee named Becky. However, the majority of the reviews highlight the excellent service and care provided by the dedicated staff, making this location a reliable choice for storage solutions in the Phoenix area.
I've had a unit here for some time and I haven't seen anyone working at the property until today when I ran into Leah. She took the time to say hello, asked me how I am liking my unit and offered to assist me with anything I needed.
May 2026
Natasha was wonderful to work with. Public should be glad to have her!
June 2025
Becky doesn’t work at this location but she is always there to help with any questions I may have when I call. She’s very prompt calling back and happy to help
