Public Storage in Phoenix offers free reservations with no commitment and an online eRental option to move in directly. The location provides personal attention, with staff described as friendly, professional, knowledgeable, and helpful. Reviews highlight excellent and exceptional customer service, with specific praise for a polite and attentive employee who personally demonstrates the lock mechanism and assists with carrying items. The experience is summarized as perfect, very pleasant, easy, and stress-free, leading to high recommendations. A noted complaint is that some storage units can become very hot inside, which may damage sensitive items. Overall, customers report very good experiences.
Came in to get a unit, Spencer was there at the front desk, opened the door and invited me in, heard my concerns and needs, and helped to meet them not only well, but also quickly. He was very helpful and had great advice to give to a fellow biker, much appreciated and will definitely be recommending this location to others.
September 2024
This location has excellent customer service! Shout out to Gregg! Super friendly, very knowledgeable and helpful! Keep up the great work!
