Red Roof PLUS+ Phoenix West offers a comfortable stay with clean, updated rooms that include amenities like a fridge, free snacks, and hot water. Guests appreciate the affordability and the helpfulness of staff, especially highlighting front desk employees like Gladys, Isabel, Jennifer, and Haley. These team members are praised for their excellent customer service, hospitality, and professionalism, with some reviews describing their service as exceptional, even compared to luxury hotels worldwide. Guests often mention how they were treated with kindness and empathy, making their stay more pleasant despite the location's challenges. The hotel is located near busy, rough surroundings, with some guests noting the presence of homeless people and drugged-up individuals outside, which affects their experience. The parking lot is secured with security, adding a sense of safety for guests. Inside, the hotel is generally comfortable, though a few minor issues like gnats in the bathroom and outdated soap were mentioned. Breakfast is free, and the staff's humor and friendliness create a welcoming atmosphere. Overall, the hotel is highly recommended for its staff, value, and rooms, though the location may not be ideal for families or those seeking a quiet environment. The staff's dedication and warmth stand out as the hotel's biggest strengths.
Beautiful personality from Jennifer today. Helped us out a lot and made the whole family comfortable in a new state
April 2024
Gladis was extra helpful after a long ride from home. She got me and my boyfriend in a room right away. She helped me to get my reservation up. Thank you
April 2024
For the price paid, it's a good hotel. I definitely appreciate having a fridge in the room as well
