Red Roof PLUS+ Phoenix West offers a comfortable stay with clean, updated rooms that include amenities like a fridge, free snacks, and hot water. Guests appreciate the affordability and the helpfulness of staff, especially highlighting front desk employees like Gladys, Isabel, Jennifer, and Haley. These team members are praised for their excellent customer service, hospitality, and professionalism, with some reviews describing their service as exceptional, even compared to luxury hotels worldwide. Guests often mention how they were treated with kindness and empathy, making their stay more pleasant despite the location's challenges. The hotel is located near busy, rough surroundings, with some guests noting the presence of homeless people and drugged-up individuals outside, which affects their experience. The parking lot is secured with security, adding a sense of safety for guests. Inside, the hotel is generally comfortable, though a few minor issues like gnats in the bathroom and outdated soap were mentioned. Breakfast is free, and the staff's humor and friendliness create a welcoming atmosphere. Overall, the hotel is highly recommended for its staff, value, and rooms, though the location may not be ideal for families or those seeking a quiet environment. The staff's dedication and warmth stand out as the hotel's biggest strengths.
John and toni were wonderful at check in, friendly, helpful. Made us feel very welcome. Really went above and beyond. Rooms and property clean. Will be staying here when we come back into town
May 2026
John really saved my life literally... by assisting with soead honor and moral... seeing that I was tired and frustrated he held his professionalism and patience.... I weakly appreciate him
May 2026
Budget- friendly no-frills lodging. Free morning coffee in the lobby. Friendly and helpful staff. Plenty of free parking. Put parking permit on dash. Easy access from exterior to proximity of room and parking. Elevator or stairs. Luggage carts available.
