Saks Fifth Avenue offers a unique shopping experience with a pleasant layout that makes it easy to find items. Customers have noted the presence of younger staff members who provide great customer service, particularly highlighting individual employees like Clarence in women's shoes and Dwayne in Fendi for their knowledge and charisma. However, some shoppers felt the overall staff engagement was lacking compared to competitors like Neiman Marcus, where they experienced a more personal touch and welcoming atmosphere. While many employees are described as helpful and friendly, some customers have expressed disappointment in the lack of acknowledgment during their visits. Specific experiences varied, with one shopper appreciating assistance from Emma and Asia in Chanel, while others noted that certain items, like Kiehls products, were out of stock, leading to frustration. Despite mixed feelings about customer service consistency, Saks Fifth Avenue is recognized as a beautiful store worth visiting. Customers are encouraged to call ahead to check item availability to ensure a more satisfying shopping trip. Overall, Saks Fifth Avenue provides a solid shopping experience but could benefit from enhancing personal connections with customers.
Store Is closing, and all designer stuff is gone, but still feels high end. Very sad.
December 2024
If the store hours have changed then update those hours on google also. It says 11am but when you call it says 12pm opening.
August 2024
This Saks was a little different. First there were younger people working and they had great customer service. The layout was nice and everything was easy to find.
