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February 2024 by Martha Marta M.
This TMobile location has a stellar manager. Crystal helped me with some issues with professionalism and patience. She went above and beyond to make sure I was treated fairly. I can honestly say Crystal provided some of the best customer service I have received in years.
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January 2024 by Karlene Mcleod
See about my phone
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January 2024 by Rocio Alvarez
Had T-Mobile service for quite a few years now and I am pleased.
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December 2023 by Brooklynn Nicks
Joshua is one of the best there. He has the best customer service ever I recommend everybody go to him for help crystal is also the best great management
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November 2023 by Darin Mccuistion
This is the very first time I've EVER walked into ANY phone store and gotten the service that I received from Kayleen. Incredibly knowledgeable about phones and service. In my younger years when I had a fairly large business I would have simply offered her twice what you are paying her to come and work for me. She is absolutely one of the best customer service reps I've ever encountered. Well done and thank you so much.
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October 2023 by Martha McVay
Thanks to Javier, I had a courteous, amazingly patient and streamlined experience with choosing TMobile and adding family to my cell phone service. Javier went above and beyond to make sure I was taken care of. Very grateful for his stellar customer service.
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September 2023 by Leah J.
Karen and Gabriel are amazing! We walked in to just see if we could fix my daughters phone and walked out with 2 iPhone 13s. Amazing promotion going on right now and Karen and Gabriel will hook you up!!! Amazing customer service, awesome recommendations, promotions, and way to upsell us! We are so happy
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September 2023 by Harry Phan
I came in the othernight due to my phone screen no longer working basically it was broken. I had some important files and irreplaceable pictures that needed to back up. JAVIER was able to clean out my charging port and hook up a mini mouse to back up my data on the new 23+ galaxy to resolve my problem. Thank again for taking your time to help me with my problem.
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August 2023 by luis roa
Team wasn't helpful. Store was empty. All we were doing is returning 2 devices that thier customer service team said we could return there and the 2 reps said they couldn't. They didn't know how to except in the system. Yet t mobile customer service said to do drop off at the store. The two reps refused to call customer service. T mobile service sucks.
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August 2023 by Kim Blaess
I’m usually not a fan on cell customer service in a store, but the manager Crystal was fast, friendly and super helpful! Some would say people are only helpful because of the commission, but there was no commission to be had here. In fact, she answered many of my questions despite me saying I would probably switch. She gave me options, helped me with what I need to call other providers and the store itself is THEE nicest, cleanest, open store I have been in to! Highly recommend. If you have to go into a store and you’re in the area, come here!I will be back if I stay with T-Mobile.
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August 2023 by Malachi Ogunremi
Words can’t describe how bad the customer service was, I walked out & called the toll free number which they helped me solve my issue but T-Mobile can’t say I’m surprised with this disappointment.
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July 2023 by Angelo S.
Troy might have been the most helpful, clear, and understanding phone store employee I have ever encountered.I could not have asked or received better service. Most store employee's talk in circles and never clearly help out the customer. This is the first time I have ever left the store feeling confident in my phone plan, and assured that I was given sound advice! Thank you Troy! -- If they are up for any promotion or is eligible to be a manager, Troy has to be the first choice. Anybody else just would not make sense!15/10. Thank you!
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July 2023 by Talyah Medley
Hopefully I do not have to file a police report for Store Associates stealing my return device 7/13 @1141AM. Device dropped off but 360 insurance hasn't gotten it yet. Hopefully Amanda was correct this morning @1015AM saying it has been sent off. Will make sure to update review if a police report needs to be filed on the 3 Associates that accepted my phone 7/13.
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July 2023 by Jane H
Manual was very helpful and stuck with the issue I came in with.
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May 2023 by Robin Hudson
Thank you Javier for a great job!! I went to T-Mobile with my 85 year old mother and she was very happy with the service. He was patient and did not pressure us into buying anything. He did a great job explaining the different options on the different phones. Great experience.
