T.J. Maxx is a large off-price retailer offering an ever-changing selection of high-quality, brand name and designer fashions at amazing value. Customers visit the store for items like yoga mats and accessories, often after checking other stores. Many appreciate the selection and make it a regular stop. However, experiences with customer service are frequently disappointing. Shoppers report that cashiers often have no awareness of long lines, engaging in unnecessary chitchat instead of working swiftly, leading to long wait times. Others note that sales staff sometimes fail to acknowledge customers waiting for help, focusing attention elsewhere. Stock can also be inconsistent, with selections like ladies' purses sometimes low, and clothing sizes may run smaller than expected. While the store is a popular destination for its value, these service and stocking issues are recurring concerns.
