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February 2024 by The Whimpsterss
The guy was rude as hell
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January 2024 by Guadalupe Vela
The representative that assisted me was very helpful! I highly recommend this location they were very courteous!
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January 2024 by John De carlo
24th street and McDonald friendly respectable kind people that work there at uhaul. I highly recommend this location.
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January 2024 by Victoria A.
We walked in to schedule a u-haul truck and trailer in advance and Jordan was EXTREMELY helpful. He was very friendly and patient while we figured out the most affordable option. We made changes multiple times but he never made us feel rushed and ensured he did whatever was best for us. I have never experienced such great customer service at a u-haul before.The excellent customer service continued even when we came back the day of our reservation! Serena greeted us and helped us out immediately. She walked us out to the truck and helped us hook up the trailer. She seemed to enjoy her job and was eager/happy to help.Overall, I’m very impressed by this location’s staff. These 2 really stood out and are great examples of what customer service should be. Thank you both!
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January 2024 by Belen Tekle
Amazing customer service, the girls knew what they were doing. Beyond satisfied!
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December 2023 by Victoria A.
We walked in to schedule a u-haul truck and trailer in advance and Jordan was EXTREMELY helpful. He was very friendly and patient while we figured out the most affordable option. We made changes multiple times but he never made us feel rushed and ensured he did whatever was best for us. I have never experienced such great customer service at a u-haul before. The excellent customer service continued even when we came back the day of our reservation! Serena greeted us and helped us out immediately. She walked us out to the truck and helped us hook up the trailer. She seemed to enjoy her job and was eager/happy to help. Overall, I'm very impressed by this location's staff. These 2 really stood out and are great examples of what customer service should be. Thank you both!
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December 2023 by Enrique Aranda
I paid $120 as a down payment but I got an email yesterday saying I didn't use as much mileage as expected so I only had to pay 70 but I didn't receive any money back so I'm guessing i lost $50
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November 2023 by Becky Hoffman
Great customer service! They worked with me last minute even though I had ordered the wrong trailer size for what I needed. Check in and check out were both very easy.
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September 2023 by Tilman Williams
Everything was great! I called U-haul customer service to find a trailer and he was able to locate one nearby, I got it reserved. Showed up at the facility in 30 mins and the agent there, had me hooked up and ready to go in 15mins. Everyone I talked and worked with were friendly and courteous. The staff at the facility were awesome!!!!
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September 2023 by Ena :D
I had a great experience due to a representative at the 24th St/McDowell Rd Phx location. Kyle made the process very simple. I didn't have a reservation. I walked in store and was in and our in less than 15 minutes. He was friendly and effectively got the job done. Thank you Kyle.
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September 2023 by Jesica vergara
The customer service was exceptional here! I am super grateful for the vehicle that they provided for my move. I would highly recommend them, and I will definitely be back.Thank you Terrence Houston for booking my truck rental reservation and thank you to your great team of staff!
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August 2023 by M G.
Super friendy service from this U-haul location. I needed a cargo van and this place was great. Highly recommend them. excellent people working here.
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August 2023 by J B
MEASURE YOUR TRUCK! I reserved a 15', and was told I received a 15'. A long piece of wood would not fit. Measuring the truck revealed the interior length as only 14' and that includes the Mom's Attic upper portion.
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July 2023 by Martina C.
Over charged me only used for 1 hour -and 15 miles total damn near 70 dollars ok took that than my daughter lost her shoe called to see if it was up there the man told me no! And I was laying right there where I was standing! I haul half ass they shit damn could have looked and helped the customer instead of lying!
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July 2023 by Anthony R
The customer service rep at the location was awesome. Helped me hook the trailer up and get on the road. A++ highly recommend
