U-Haul Neighborhood Dealer provides a generally positive rental experience with friendly and helpful staff. Customers report that renting a truck is straightforward, with no issues during the process. Staff members, including those who assist with specific needs like unclamping a car dolly or unlocking a vehicle, are known for their good service. The drop-off process is simple—just pull up and hand over the key. However, some customers find the requirement to take pictures of their driver’s license and themselves unusual, though the app makes it easy to do so and to mark any vehicle damage. The trucks are described as decent, though prices tend to be a bit higher because of fees for gas and per-mile charges. Overall, the location is recommended for its helpful staff and smooth process, making it a reliable choice for equipment rentals.
I had no issues renting a truck for the day, Felix and the other guy were very helpful and I was very pleased with the process of things. No issues whatsoever.
June 2022
He helped me unclamp the car dolly from my truck and also unlocked the car on the dolly when the keys didn't work. Very good service.
February 2021
Great customer service but if you are planning on returning after close expect to pay $20.00 after hours return fee. (After 5:30 pm )Which makes no sense to charge someone if its returned at time expected. In which I was earlier than time I was given to return. Thanks for your service but more than likely won't be returning... read full comment
