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March 2024 by Astrid Hertsenberg
They don’t answer the phone, trying to make an appointment for 20 minutes. Still nobody on the phone!!
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March 2024 by Jordan Hiralez
I enjoyed that I could shop without the employees checking in on me too often. If I had questions, they were easy to find and helpful.
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February 2024 by Britni A
PSA: Please consider having an employee check your makeup/products before purchasing and leaving the store. I went into this location last week (2/8/24) to purchase a MAC Studio Fix Foundation Powder Compact- for $44 + tax (along with three hair products, order total of $133). These pictures show what I discovered when I took this "new" MAC product out of the box the next morning: a used compact, with an extremely weathered exterior and product gutted out (plus a Mabeline powder puff applicator in the lower compartment, which an employee later pointed out). I was stunned, as this has never happened to me before. It was an inconvenience, for multiple reasons (the travel back, unexpected time needed to deal with it, not to mention, completely unsanitary)-- but I was confident Ulta would appreciate me bringing this to their attention, and exchange it for a new one. They deserved to know.Well, that assumption was naive on my part. I first spoke with Taylor, the manager, trying my best to be discreet about the details of that experience, outside the earshot of other customers (out of respect of the company). I'll try to summarize this as best as possible: both Taylor and Courtney (managers on duty) not only assumed but passive-aggressively behaved in a way that implied I was the perpetrator in this scenario (as though I was trying to scam them). Their cold demeanor and lack of willingness to help me was gutting, and I was told repeatedly that they couldn't/wouldn't do anything- other than giving me customer services number. Essentially, I was being robbed of $50. Insult to injury was the employee I realized they had blocking my path to the exit (as though I would do what? Bolt with my already empty container?) I burst into tears, as all the other shoppers were witnessing me in a truly vulnerable state. I left shortly after, without my money or product I paid for. The rest of that day and the following, I felt like an empty shell-of-a-human: this isn't as much about the money as it is the princple.I've attempted to reach out to corporate multiple times, to rectify it, and keep getting the same disingenuous scripted responses. I felt completely hopeless, disgusted, and angry-- and I no longer believe Ulta really cares about the several "bigger picture" reasons regarding why this was wrong.My only objective, at this point, is to arm other consumers with knowledge. Out of the four products I purchased, not one had a safety seal on them, to ensure consumers they weren't tampered with prior to purchase. God forbid, if you are unlucky like I was, the managers are more likely to believe that you're a scammer, over the reality of new products being swapped with used ones, then re-shelved. I know now to have ALL future beauty products checked by staff, prior to purchase- but will never be back to any Ulta store. Despite 23 years as a loyal customer (and manypositive experiences) this situation left an awful taste in my mouth. Zero integrity, professionalism, or decency. Paying customers should not have to eat the cost of thieving individuals, or the humiliation like I experienced. No amount of money/free product can undo the damage that was caused.To the manager at this location who actually IS professional, Caitlyn (sp?): You were the only redeeming factor in this whole awful experience, and actually treated me like a valued customer today. Thank you for actually helping. Still no word from district manager.... I won't hold my breath. Ulta: I'm sorry people steal from you. That must happen alot, especially at this location, considering Courtney and Taylor's actions. That is obviously awful... but please do better, for the sake of the customers who are also affected by dishonest practices.
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January 2024 by Nancy Hirsch
Love this store! Great variety of items to choose from and very well organized. Staff are knowledgeable and friendly..
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December 2023 by Tyler Hammersmark
Toni is the best!!!
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December 2023 by Kaitlyn Rausch
I refuse to shop at this store after learning how terribly they treat their employees. No requests off for any holidays? Must have open availability? People have lives, and are people. Please consider treating them as such and showing them respect. It is in YOUR best interest for your employees to WANT to work for you.Also the destruction of all product that is unsold is very wasteful and unsustainable. Please consider donating this to a homeless shelter or recycling it - leaving a positive impact on the world should be a priority for all businesses this day in age.
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November 2023 by Inspector Smalls
The staff were very helpful and friendly. This location had everything I needed.
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November 2023 by Alexis Jennings
Isn’t the point of ordering curbside - hours ahead of time - to avoid the wait? I pulled in to a curbside pick up spot and waited over 20 minutes before I just got out and went inside myself. When I walked inside, the two girls at the register had one customer each, but only one of them actually ringing someone up, while the other was chatting with an older woman. If I wanted to waste the gas, I would’ve left my car running while taking less than 20 minutes to do the shopping and check out myself.
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October 2023 by Yesenia Vazquez
The team and customer service girls in the front wre great!
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July 2023 by Carrie D
I just want to say that this location has the best customer service and I specifically want to thank Willow who was so kind and friendly and helpful to me and went above and beyond to help me with my issues and made me feel very welcome. She's a very valuable employee!! Also the manager (I think he was) was such a pleasant person and I really had a great experience all around and I would recommend this Ulta over all of the locations! Thanks!
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June 2023 by Jennifer Arena
Great assortment of products although staff unhelpful. Horrible experience 6-27-23No need to leave detail on this platform but situation caused me to walk out without making purchase and I went to Sephora.
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June 2023 by Corbin F.
This Ulta has to be the worst Ulta you can possibly visit, you will enter the store without be acknowledged, unless they are closing. They will be sure to let you know they're closing soon and they'll be happy to start helping you so they can get you out of the store as soon as possible.I just recently visited today @7:45 because this is the only store that's close to me that has a Chanel counter.... however, the girl that is usually there is extremely rude and a selective as to who she wants to help which is against chanel policy and ULTA policy. luckily she is off today and wasn't able to make me feel uncomfortable and unwelcome. I was immediately (just as i expected) approached with "just so you know, we close in 10min" even though it was actually 15min. The store was also very dark to make you feel like you should leave and stop shopping. I needed to make an exchange and was met with ostracizing behavior, even though i was perfectly within the policy. after MANY manager "overrides" i left with my exchanged item. as i leave, i met the most condescending store manager, Renee who was snarling guests and children for testing products as i was picking my exchanges. I find that this location often discriminates against people who need more help, trying on testers and shop in the last hour of the store, especially Renee and the Chanel counter girl. Most ignorant people you'll meet in your entire life and I've even caught these people talking about me behind my back to colleagues they work with.Renee said to me in a condescending voice "i heard you needed some help with the return, i hope they were able to help you out" Honestly, at this point, i asked her who she was and her title because i was ready to put her on blast. here it is. 0 stars if possible, never visit this store unless absolutely necessary.
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May 2023 by Melissa Gilbert
I went into the store needing help with a product line for my changing skin and I was lucky enough to get help from Lilly. She was amazing and knows her stuff! Very knowledgeable, professional,patient and kind. A great asset to the company! I’ll definitely check to make sure she’s working when I need something. Thank you Lilly
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May 2023 by K O
I would love to recommend Mila at the Lancôme counter as she knows her products. I needed help as I was going to a wedding and she did an amazing job on my makeup and recommended products that kept my look good all day! So thank you Mila and I will definitely come to you again.
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May 2023 by Logan Kyle
I went to get a hair cut and a beard trim and I left absolutely satisfied! Excellent service!?