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March 2024 by Dyla Liles
This store is the best in customer service that I have been to. Now, it has become the only one that I am willing to go to.I used to only deal with Tiffany and trusted her enough that I would give her my debit card to pay no matter where I was in the store. She is a rare employee. Now that Tiffany is gone I only deal with GG. I always call to make to make sure he is there before I go. He is AVERY efficient, positive, funny and kind. He is a true asset to your store. There are no others that can compare.
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March 2024 by Duke Whodis
Owner has hired some real efficient staff. Looks like there is only 4 people who work here since I’ve been coming in of late. The bigger gentleman seems real in tune with all the ins and outs of the store, and is very knowledgeable with great service. The two younger guys are always helpful and play some groovy music. The lady, who’s the newest to the crew, has picked up on what to do here fast. She’s quick and swift. They all get along and interact well with customers. Best ups store in the valley!
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February 2024 by Karen Michelle
Staff is always friendly & helpful
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February 2024 by Jim Cluff
Ben provided the best possible last minute service for us on a package we needed sent off. I would recommend this place to my best of friends.
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February 2024 by Justin Rodriguez
Consistently terrible. No customer service at all.
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February 2024 by Jeremy De cola
I consistently have an amazing experience here. Everyone is always friendly and most of all fast. Today I was in and a gentleman, I assume the manger because he’s always there.. helped me get all of my various labels printed, sorted and ready to go. He always helps keep all my stuff organized. I’ve never had to wait longer than 5 minutes for help, because they are always fully staffed. I go out of my way to use this location be everyone there is awesome.
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December 2023 by Christina Amaro
Ben was extremely helpful and respectful during a difficult situation with a package mix up, he went above and beyond to get it figured out!!! Great job Ben!!! Thank you!!!
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December 2023 by Tanique Huddleston
The worst ups ever !The employees were very short with me regarding the situation.Had no decearnment whatsoever especially in light of the holiday season.My friend is hosting her birthday party here for New Year’s Eve.She’s from Charlotte and has been preparing for the party by buying things online and sending them to my home here in Phoenix so that she doesn’t have to travel with them.We missed the delivery.They did not attempt to redeliver and instead sent the package to this location.My friend contacted ups customer service and asked would I be able to pick up the package seeing as how MY NAME AND ADDRESS is on the package.She also prepared a written statement with her ID attached to authorize me picking up the package.I also brought a piece of mail with my address on it to further comply with my situation.The first person I talked to didn’t even listen to the situation before shutting me down and saying “ she has to be here to pick up the package, or we need verbal confirmation”Simple, I make the call, the next guy I talk to was also very short and started to shut me down.:: with my friend on the phone and allllllll and with the things we need to simply gain a package that IS CLEARLY ours, he still stated that she would need to be here to receive the package.. she told him the contents of the package and where it came from.Still, no help.She drives trucks and lives in Charlotte NC, there is NO WAY she would be able to COME TO PHONEIX and pick up the package herself before the party because within a weeks time from todays date they would be sending it back to the sender.He also stated that because they are independently owned their policy does not coincide with corporates.So basically, YOU COULD RELEASE THE PACKAGE IN MY CARE BUT CHOOSE NOT TO”heard.I asked “ is there a number I could call or anyone I could talk to before this occurs” he says “ the owner will be here tomorrow if you want to talk to him, but he’s going to tell you the same thing”I said no need to be rude, I can still try.This is the package containing her outfits she’s needing for her birthday and they refused to release it unless she was physically here to retrieve it herself irregardless of what we’re 1. Told to do by ups corporate and 2. Through allll of our extra efforts and extra steps taken they would not release the package and continued to be VERY rude and standoffish.I hope I never have to deal with them again.
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October 2023 by Deuce Todd
I've visited this store multiple times in the last several weeks and had nothing but positive experiences each time. Staff has been courteous and helpful. I'm usually in and out pretty seamlessly. The parking is small and shared, but nothing can really be done there.I've never seen the guy in the video from 2 weeks ago. I go approximately once a week in the afternoon. Have a good day all.
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October 2023 by Rodrigo Fonseca
Employees here are usually really nice, but tried picking up a package today, and employee completely snapped at me when he couldn’t find it in the back and I showed him tracking number that said it was there. He cursed and threw my stuff out the door.
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October 2023 by Austin Norpel
I’ve been here twice and both times they really help alot! I went in today and work with Ozzie i believe his name was but he was a lot of help saved me cause I had twelve minutes left to turn this paper work in he was able to assist me within the deadline I was dealing with! Will continue do business with you all.
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August 2023 by Kat Drum
Best UPS store! Friendly, fun and helpful staff! I enjoy going here and love their self service Amazon returns station! Five stars!
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August 2023 by Joseph Tyler
Walked in and Austin took care of me. Amazing customer service and was in and out promptly.
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July 2023 by Ashley H
Had a box here since 2019. The guys are super friendly and so much more helpful than other UPS stores in Phoenix and North Scottsdale. The service used to be poor (2+ years ago) but since late 2021, they've been consistently improving.Highly recommend this location. Challenges with shipping aren't typically a reflection on the staff. We really appreciate the team at this location and hope to see more 5 star reviews heading their way. They definitely earn them.
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July 2023 by Tai Tran
Try to get a notary and the staff are so unprofessional, staff sit on the counter while told me "we just told you, we don't do that." When I ask if they do notary