-
February 2024 by Jameson Bottle
Great staff at this location
-
February 2024 by Penina Allison Meyer
The guys who work here are so helpful and fast!
-
February 2024 by Matt Morelli
The service has declined over the last 6 months. Somehow, regular customer’s information has been deleted from their system. The agent had to type in the information from my drivers license multiple times and still misspelled my name. Additionally, the scale wasn’t working properly. Observing interactions with other customers, the service is simply transactional and training is lacking. Maybe it’s time to return to the Post Office for my shipments.
-
February 2024 by Neil Hounchell
Customer service is amazing
-
December 2023 by Matt S.
Vic/Victor was incredibly helpful! Even during this crazy hectic time of year, he was friendly, helpful and went above and beyond. We Always use this branch because of their customer service. Thank you!
-
December 2023 by Scorched_Society
Excellent, prompt service. The Gentleman even gave me some bubble tape to help me with the package. I'll definitely be back!
-
December 2023 by D MO
Always receive quality assistance, and then some, from the UPS folks at this location.
-
October 2023 by Art Weiner
Needed to have 19# of docs Shredded. They are close by and only $1/#. They have many services available.
-
October 2023 by Armando Arevalo
I absolutely love this place. I’ve been coming here for over 2 years now to ship my shoes and other apparel. Great owner who provides great staff and fast and speedy service with a smile always on their face. Thank you UPS for bringing here a servicing the community!!!!
-
October 2023 by H Rojas
Poorly managed store with abrasive staff. They are extremely careless with your packages.
-
July 2023 by Micha Mayotte
I had a mailbox here for 6 months, and it was the best experience. Everyone, literally everyone, who worked here while I was a customer had the best, most service-oriented attitudes. The location was really convenient to the 51 freeway and therefore to other errands I often needed to run. It seems like the staff is really good about learning who their customers are and building relationships with them. Many times I would go to pick up packages, and before I even told them why I was there or showed a pick up slip, they'd just run to the back and grab any new deliveries for me. It was like "Cheers" became a UPS Store!
-
May 2023 by Chris L.
Well now. I have lived in this neighborhood and have used this UPS store for years. DO NOT use their Notary service. I called earlier today to see if they offered this service. Yes I was told. Would be available until 3 PM. Then I mentioned I need notary for Healthcare Power of Attorney & Medical Living Will. My husband & I arrived about 11:20. The "kids" at the front desk were helpful. Told me he'll be with you in 5-10 minutes. So we waited and waited. Later, one of the clerks apologized to me for the delay. We continued to wait & wait. After waiting for almost an hour my husband said let's go. It will not happen. Once again the clerk apologized as we left the store. So on a side note I feel used and the clerks were used as well. I get it that young people don't want to work. Who would want to "work" in this condition. Yes I am a senior and yes I worked for over 40 years as a nurse and I almost always felt valued. These fine young people are not valved. Our younger generation are trying but one can only take so much. I have a choice. I choose not to step inside this store again.
-
April 2023 by WAYNE HOLSAPPLE
Vic and his staff have gone above and beyond for me on several occasions. I've had a box there for about 15 years and I'm sure I will keep it there for another 15 years.I read a couple of reviews. Obviously someone was having a bad day. I know that every time I've been in the way they were interacting with other customers was exemplary , I have to say they do have exceptional customer service.If there were any bad apples I never ran into them. I'm sure if there were complaints on a particular employee that they were at least reprimanded and potentially released. that would have been unacceptable for the owner. I can highly recommend this business. I'm a business owner myself so I look at those things with a very discerning eye.Wayne HolsappleBox 101, since 2007
-
February 2023 by Joseph Delgado
This location is a joke. talking to friends & reading reviews this UPS store has a horrible reputation.Ive been told to if there are 2 girls working the front. To leave & go back when they are not there. (unless you like horrible service)It would be a good idea to find employees that are not high on drugs & that actually pay attention to what they do there.even though there is one star It should actually be zero stars
-
December 2022 by Jackie H
Was just quoted $200 to use USPS. Went to the post office and they charged $32. Not sure what’s going on but I’ll never use a ups store again
