Wells Fargo Bank in Phoenix offers personalized attention and empowering everyday banking with self-service tools. Customers are delighted with the convenient Saturday hours and the two drive-up ATM machines. Business owners have a positive relationship with the bank and enjoy doing business there. However, some customers have faced long lines, especially on Fridays, and have encountered staff who may not have all the answers. Despite these minor challenges, the bank is praised for its friendly and helpful tellers, such as Erick, who provide excellent customer service.
I went in for a very unique and complicated situation. The teller and managers were all very kind and helpful. Thank you.
January 2025
Stopped in on a Saturday. Service was quick and friendly.
December 2023
They should have a class on proper listening. Been a customer there over 20 years. It’s pretty sad when they mess up a cash deposit. Pay attention; don’t assume they’re listening and only ask one thing at a time or a mistake will surely occur.
