-
November 2023 by Nick H.
Clean and nice. Always someone willing to help. Easy to get in and out!
-
November 2023 by Karen Taksa
I'm just a little incensed right now as I write this review, I purchased some garden supplies and there selection was limited because it's November (understandable).I purchased the last two ceramic pots and matching saucers plus a few other items. Anyway, the saucers were stained and dirty and I asked if I could get a reduction because of the condition that the saucers were in. I got a resounding NO, it was a small request. Like I said I purchased several other items my purchase total was $88.38. There was a time when custom satisfaction meant something. It just ruined my afternoon and I will never shop at ACE Hardware again.
-
October 2023 by Maria Papademetri
Did a great job of cutting a number of keys for me. All worked. Pleasant and helpful unlike Lowes and home Depot where it is always hard to find someone to help you.
-
September 2023 by Alexandra Chambers
Is this place going out of business? The shelves were half empty, employees just stand around or outright cannot help find anything. Nothing we needed in stock or anywhere in sight. Might just stick to the Paulden location.
-
September 2023 by andrew white
My 2nd time coming in this is the first place I've ever refilled my propane tanks and they were patient walking me through it. 2nd time it's the same guy who refilled me last time and he's got a pretty chill easy going attitude
-
September 2023 by Inga H.
Tried to buy a fire extinguisher that had multiple $10 off SALE (with membership) signs all around it. It did not ring up with the discount and membership. The cashier shrugged and said, "It's ringing up at $24.99 no discount." I walked back, found a discount sign, attached it to the box and walked over to another sales person telling him it wasn't ringing up correctly. His reply, "That's not my department," as he turned his back on me. So I set it down, walked out and paid $14.99 online for it (the "sale" price). ACE PV this is why you are losing business. Your PV in store workers don't care and it shows!
-
August 2023 by brian young
Out of all the times I come here, just awesome. Today Jim helped me in plumbing and what I thought was going to be a nightmare. No, handled like a guy that knows his stuff. Thank you
-
August 2023 by Jack F
Poor customer service experience. An employee said I could not return some merchandise, even though I had my receipt and it was less than 24 hours since the purchase. I ask to speak with the manager. The employee then tried to get an another employee to gang up on me and join the discussion. After repeatedly asking for the manager, I was taken to him, but the employee hung around and wanted to keep arguing. I finally got the employee to leave and stop trying to bully me. The manager heard me out and did allow my return. What an ordeal.
-
August 2023 by Danny Woodward
Mark from the plumbing department couldn’t have been a better help. I spent hours trying to solve my plumbing issues and he walked me through everything I needed and needed to do for my new garage sink. He saved my weekend. Ace is lucky to have him on board!
-
August 2023 by Kelly Wells
Very friendly and helpful staff, the store is well organized and clean.
-
July 2023 by Timothy Espinoza
True Value, and COSTCO are short drives. If I can't find something in either store Igo to Ave
-
July 2023 by Jim Varner
Very helpful staff. We were not there long enough for 5 stars. Lol
-
July 2023 by Rebel Outlaw
I always choose Ace first, there is always someone close by when you need help and friendly aswell.. I can't stand home depot or Lowe's nobody wants or ask if you need help they just walk by.. Ace is the first place for me...!
-
June 2023 by Serafin Borgia
We had some elderly family members on their first ever RV trip in their new RV come in to town to visit. Talk about chaos! They needed their propane tank filled and had no idea where to go nor how to do it and ,of course ,they didn't tell us this until the very last minute. As always, the Ace staff was exceptionally friendly and professional, but this time they really went above and beyond their traditionally high-level of customer service and were extremely patient explaining to my elderly family members how the tank can be filled and some other features of the vehicle they had no idea how to use. Thanks ACE you really saved the day!
-
May 2023 by CAE
As a DIY woman, I really appreciate the help and enthusiasm that the employees at this location exhibit... My experience is you're usually ignored at Home Depot... If you are a woman... Between my husband and I, I am the DIY person and home Depot needs to realize that times have changed....lol .. Thank you Ace hardware for all of your help. You always answer my questions on the phone and in person... It is much appreciated and you have a new customer....
